Horrible, simply horrible from the time I walked into the showroom to the end of the delivery. I believe I knew more about the furniture then the sales ladies. I had to teach the sales staff about their own products, then they sold me an item, they realized they made a mistake and then they sold me the correct item at a higher price. I then complained yo the manager and he seamed like he did not care one bit. The sales person told me all about there great white glove delivery, the delivery guys dropped off the recliner in the middle of the front room and left. I had to move the recliner to the area of the house , plug it in and test it myself. Something the delivery should have done. They gave me a delivery time of 11am to 2pm, they showed up at 830pm. I should have read all the reviews on yelp, the BBB and on their own site. On both sites, they have several 1 star ratings. Sadly, this company is not customer friendly, and will do and say anything to get a sale and there commission. I made these complaints known and no response from upper management.