I recently purchased a laptop from Jumbo at Sharjah City Centre and also availed their 2-year insurance. However, my experience with their repair and customer service was extremely disappointing. My laptop was sent for repair and was returned to me in a worse condition than when I first brought it in, and there was no apology or concern from the team for the inconvenience caused after taking my laptop again for the second repair. Despite multiple follow-ups, I was not provided with any updates on the status of my laptop, and I had to reach out for information constantly. It's not true that The repair will only take 7 to 10 working, it has been 1 month but up until now, my laptop is not with me. The insurance that was offered also proved to be false, as they will not replace the laptop, even if it's in a very bad condition or if it was mishandled during the first repair. You cannot trust their technicians at all. Overall, I had a terrible experience with Jumbo, and I would not recommend them to anyone. So if you don't want stress, don't buy from them.