Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.35

1.4 Rating 102 Reviews

9 %

of reviewers recommend Jumbo Electronics

Company Reviews

Questions

Metrics

1.4

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Jumbo Electronics made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumbo Electronics 1 star review on 5th May 2025

Anonymous

Jumbo Electronics 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a loyal and premium customer of Jumbo, having purchased almost all my electronics from your stores. However, my recent experience with your after-sales service has been deeply disappointing and unacceptable. When my mobile phone broke, I was shocked to be told it wouldn’t be repaired under the Salama protection plan because the damage was deemed “intentional.” This accusation is not only baseless but also highly offensive. As someone who runs a business, I simply do not have the time to deliberately damage my phone or go through the hassle of repairs unless absolutely necessary. I also lost valuable data due to this. While purchasing the Salama policy, I was strongly persuaded by your staff about its benefits. But when I needed the service, I was met with indifference. I even requested to speak with a store manager, but no one followed up—despite my premium status and repeated requests. It’s disappointing to see that while Jumbo is quick to take customers’ money, especially from those who regularly buy premium products, it completely fails to provide the support expected after the sale. The after-sales service has been completely unresponsive and dismissive. I will no longer be recommending or purchasing anything from Jumbo”

Helpful Report

Posted 1 day ago

“I visited your store in mall of the Emirates and the service was terrible. Angel the cashier attention me and I didn’t like how she handled everything. I paid for a case and the money was debited on my end only for her to say that I would have to wait since the payment didn’t go through…..how that happened I don’t understand. You honestly need to do better and I need a refund asap!!!!!”

Helpful Report

Posted 1 week ago

“never expected that protecting my new iPhone 15 Pro Max with Jumbo’s Salama Care would turn into a 5-month nightmare. After an accidental drop that caused serious screen damage, I submitted my phone for repair—confident that my Salama Care coverage (marketed as “equivalent to AppleCare”) would handle it. Instead, Jumbo claimed the damage was intentional, refused replacement, and kept my phone for over 5 months. No evidence was shared. No report provided. Just a flat rejection. Despite repeated follow-ups, I got no clear answers—only corporate deflection and stalling. It was only after escalating the issue to the UAE Ministry of Economy (Consumer Protection Department) that the matter finally started to move. I’m sharing this to warn others: Don’t trust glossy promises. Ask the hard questions before paying for extended coverage.”

Helpful Report

Posted 3 weeks ago

“Salam claim is useless and don't believe them”

Helpful Report

Posted 3 weeks ago

“Feliciano and Yaser from jumbo DNI, they were very cooperative and professional in installing all my TVs, thank you guys, ❤️❤️❤️❤️❤️❤️”

Helpful Report

Posted 3 weeks ago

“Good deals, excellent happy and enthusiastic staff. Dhruv took very time with us, helped with analysis and we good absolute value for money. Fun and satisfying shopping here!”

Helpful Report

Posted 2 months ago

“Very bad coustomer care. Their express delivery option is fake.”

Helpful Report

Posted 3 months ago

“Worst experience in jumbo service center, they don’t want to listen to customers. They will just charge you for their mistake.”

Helpful Report

Posted 5 months ago

“Terrible experience, I bought a Garmin online for a Christmas gift. The sight let me select it , buy it and it took my money , 6000 aed. I then went to collect it 2 days before Xmas from a store. They then spent 45 mins trying to find it and eventually said they couldn't find it and ill get my money back in 14 days. So I had no present and no money. They didn't really care , no apology.”

Helpful Report

Posted 5 months ago

“very very unrespectful comapny keep delaying orders keep saying wrong dates delivery don't waste your time ordering from them”

Helpful Report

Posted 5 months ago

“Not recomended there Salama insurance they not respect cunsumer right”

Helpful Report

Posted 5 months ago

“Horrible services and not reliable”

Helpful Report

Posted 5 months ago

“Customer service and manager Jumbo store in Dubai mall unprofessional!it was first time in Dubai specially in Dubai mall I had very bad experience!”

Helpful Report

Posted 5 months ago

“I bought 2024 brand new Flagship SONY TV FROM JUMBO and they are offical dealer for sony when opned screen had deffects and deformity. Called sony they said call Jumbo. Still no resolution given brand new tv. Its a brand new tv just replace it why make me wait . Never every buying anything from Jumbo or a Sony Product. We spent almost 30,000 DRIHAMS and such faulty product we get”

Helpful Report

Posted 5 months ago

“MANER MALL Jumbo Electronics DONOT PURCHSING ANTHING”

Helpful Report

Posted 6 months ago

“Very bad service not recommend I bought ear buds from jumbo Dubai Mall One side didnt work out of the box so i returned it to the aervice department on 9 th of june the didnt provide any contact number or recipt. I visited the store couple times everytime they said come back tomorrow. I have apent few hours in the atore they dont care about our time. Its been 5 months and i still disnt get the replacement. Can they do something like this in UAE? There policy says within 14 days they will solve the problem.”

Helpful Report

Posted 6 months ago

“One of the worst. Stay away from them. They will get your money(online store) and use it for weeks, then say the product is out of stock, and that's all you have as a customer. It's a big scam.”

Helpful Report

Posted 7 months ago

“Good afternoon, I am writing to express my deep disappointment with the experience I had with Jumbo last month. I purchased an Apple Watch as a gift, which unfortunately did not function at all from the start. As a result, I returned the product to the store, expecting either a replacement or repair. However, since then, I have been met with inconsistent responses every time I follow up whether it’s regarding a replacement, a refund, or a voucher. There has been no clear resolution provided. To make matters worse, I was told that if I am dissatisfied, and after a month if I don't give them few more days, my only option is to take legal action, as Jumbo has a legal team to handle such matters. I find this response both unacceptable and disheartening. It is extremely frustrating to receive such poor customer service, especially when the issue arose from a defective product in the first place. I understand that mistakes happen, but this experience has severely damaged my trust in your company. I would appreciate it if this issue could be resolved promptly and fairly, without the need for further escalation. Thank you for your attention to this matter.”

Helpful Report

Posted 7 months ago

“I am sharing my experience to alert others about a scam broker who promised me significant returns but ultimately vanished with my investment. Thankfully, I was able to retrieve my funds with the assistance of S P E C T R U M - C R E S T, a reputable recovery service. I highly recommend and seek assistance from reliable sources like S P E C T R U M - C R E S T if you have been a victim of a similar scam.”

Helpful Report

Posted 7 months ago

“We picked a MacBook from jumbo few months ago, we purchased Apple care when we bought the MacBook, but jumbo had not updated on the Apple system, hence when recently there was a physical damage to my Mac, and I went to Apple to get it fixed they informed me that jumbo never updated my Apple care on Apple’s system, we visited the Dubai mall branch for jumbo, the service there was utterly disappointing, the staff was extremely rude and not helpful at all, after that we had to make many calls, but despite our best efforts jumbo staff kept lying to us and I would like to mention the name Chandru who was assisting us, for days he kept prolonging the process and kept lying to me about picking the laptop or showing us any kind of proof from their side that we have Apple care, in my personal experience I am never getting any of my products from jumbo”

Helpful Report

Posted 8 months ago

Jumbo Electronics is rated 1.4 based on 102 reviews