Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.38

1.4 Rating 105 Reviews

10 %

of reviewers recommend Jumbo Electronics

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1.4

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Jumbo Electronics 1 star review on 5th May 2025

Anonymous

Jumbo Electronics 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

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“I was completely overwhelmed trying to fix an issue with a trading platform. No matter what I did, nothing worked. Then I came across Mrs. Olivia and her team. They approached my situation with such professionalism and patience. They kept me informed every step of the way, and in the end, they helped me find a fair and satisfying solution. I couldn’t be more thankful.”

Jumbo Electronics 1 star review on 20th June 2025

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Posted 3 weeks ago

“Superb Service”

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Posted 1 month ago

“I thought I had tried everything to solve my issue with an online trading platform, but nothing seemed to help. That’s when I decided to contact Mrs. Olivia and her team, and I couldn’t be happier with the results. They were not only quick to respond, but they also demonstrated a level of professionalism and dedication that I truly appreciated. They took the time to listen to my concerns and worked closely with me to resolve the problem. I would definitely recommend them to anyone in need of assistance.”

Jumbo Electronics 1 star review on 8th June 2025

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Posted 1 month ago

“I’ve been a loyal and premium customer of Jumbo, having purchased almost all my electronics from your stores. However, my recent experience with your after-sales service has been deeply disappointing and unacceptable. When my mobile phone broke, I was shocked to be told it wouldn’t be repaired under the Salama protection plan because the damage was deemed “intentional.” This accusation is not only baseless but also highly offensive. As someone who runs a business, I simply do not have the time to deliberately damage my phone or go through the hassle of repairs unless absolutely necessary. I also lost valuable data due to this. While purchasing the Salama policy, I was strongly persuaded by your staff about its benefits. But when I needed the service, I was met with indifference. I even requested to speak with a store manager, but no one followed up—despite my premium status and repeated requests. It’s disappointing to see that while Jumbo is quick to take customers’ money, especially from those who regularly buy premium products, it completely fails to provide the support expected after the sale. The after-sales service has been completely unresponsive and dismissive. I will no longer be recommending or purchasing anything from Jumbo”

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Posted 1 month ago

“I visited your store in mall of the Emirates and the service was terrible. Angel the cashier attention me and I didn’t like how she handled everything. I paid for a case and the money was debited on my end only for her to say that I would have to wait since the payment didn’t go through…..how that happened I don’t understand. You honestly need to do better and I need a refund asap!!!!!”

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Posted 1 month ago

“never expected that protecting my new iPhone 15 Pro Max with Jumbo’s Salama Care would turn into a 5-month nightmare. After an accidental drop that caused serious screen damage, I submitted my phone for repair—confident that my Salama Care coverage (marketed as “equivalent to AppleCare”) would handle it. Instead, Jumbo claimed the damage was intentional, refused replacement, and kept my phone for over 5 months. No evidence was shared. No report provided. Just a flat rejection. Despite repeated follow-ups, I got no clear answers—only corporate deflection and stalling. It was only after escalating the issue to the UAE Ministry of Economy (Consumer Protection Department) that the matter finally started to move. I’m sharing this to warn others: Don’t trust glossy promises. Ask the hard questions before paying for extended coverage.”

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Posted 2 months ago

“Salam claim is useless and don't believe them”

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Posted 2 months ago

“Feliciano and Yaser from jumbo DNI, they were very cooperative and professional in installing all my TVs, thank you guys, ❤️❤️❤️❤️❤️❤️”

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Posted 2 months ago

“Good deals, excellent happy and enthusiastic staff. Dhruv took very time with us, helped with analysis and we good absolute value for money. Fun and satisfying shopping here!”

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Posted 3 months ago

“Very bad coustomer care. Their express delivery option is fake.”

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Posted 5 months ago

“Worst experience in jumbo service center, they don’t want to listen to customers. They will just charge you for their mistake.”

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Posted 6 months ago

“Terrible experience, I bought a Garmin online for a Christmas gift. The sight let me select it , buy it and it took my money , 6000 aed. I then went to collect it 2 days before Xmas from a store. They then spent 45 mins trying to find it and eventually said they couldn't find it and ill get my money back in 14 days. So I had no present and no money. They didn't really care , no apology.”

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Posted 6 months ago

“very very unrespectful comapny keep delaying orders keep saying wrong dates delivery don't waste your time ordering from them”

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Posted 6 months ago

“Not recomended there Salama insurance they not respect cunsumer right”

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Posted 6 months ago

“Horrible services and not reliable”

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Posted 7 months ago

“Customer service and manager Jumbo store in Dubai mall unprofessional!it was first time in Dubai specially in Dubai mall I had very bad experience!”

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Posted 7 months ago

“I bought 2024 brand new Flagship SONY TV FROM JUMBO and they are offical dealer for sony when opned screen had deffects and deformity. Called sony they said call Jumbo. Still no resolution given brand new tv. Its a brand new tv just replace it why make me wait . Never every buying anything from Jumbo or a Sony Product. We spent almost 30,000 DRIHAMS and such faulty product we get”

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Posted 7 months ago

“MANER MALL Jumbo Electronics DONOT PURCHSING ANTHING”

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Posted 7 months ago

“Very bad service not recommend I bought ear buds from jumbo Dubai Mall One side didnt work out of the box so i returned it to the aervice department on 9 th of june the didnt provide any contact number or recipt. I visited the store couple times everytime they said come back tomorrow. I have apent few hours in the atore they dont care about our time. Its been 5 months and i still disnt get the replacement. Can they do something like this in UAE? There policy says within 14 days they will solve the problem.”

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Posted 8 months ago

“One of the worst. Stay away from them. They will get your money(online store) and use it for weeks, then say the product is out of stock, and that's all you have as a customer. It's a big scam.”

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Posted 8 months ago

Jumbo Electronics is rated 1.4 based on 105 reviews