Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.64

1.6 Rating 127 Reviews

16 %

of reviewers recommend Jumbo Electronics

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1.6

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Jumbo Electronics 1 star review on 5th May 2025

Anonymous

Jumbo Electronics 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

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“My name is Niyasudheen, and I am writing from Ras Al Khaimah. I purchased a laptop approximately five months ago from Jumbo Electronics, Al Nakheel branch, Ras Al Khaimah. Recently, the device has developed an issue while charging, so I visited the branch to seek assistance. However, I am very disappointed with the behavior of one of your staff members. Instead of providing proper support, the staff member behaved in an unprofessional and disrespectful manner. Additionally, he questioned my educational qualification, which is completely irrelevant and inappropriate in a customer service situation. If your company requires customers to have specific educational qualifications to purchase products, this should be clearly communicated. Otherwise, such comments are unacceptable and reflect poorly on your organization. I kindly request that you take appropriate action regarding this matter and ensure better customer service in the future. I look forward to your response. Yours sincerely, Niyasudheen Ras Al Khaimah”

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Posted 2 weeks ago

“Bought over 10,000 dirhams worth of appliances in store and never received them. It has been over a month that customer service says someone will call me and they don’t. I follow up every day. I filed a complaint with the department of economics and advise you to do the same if you are facing the same issue.”

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Posted 3 weeks ago

“EXTREME CONSUMER FRAUD & MISLEADING TACTICS! "I had an absolutely pathetic experience with Jumbo Electronics. I purchased an iPhone 17 Pro Max through Tabby and received a written STOCK CONFIRMATION from their team. Based on their 'confirmed' stock, I drove 250km round trip from Al Ain to Abu Dhabi, only to be told they have NO STOCK when I arrived! They took my payment, confirmed the item was ready, and then wasted 5 hours of my time and my fuel. To make matters worse, a compensation Gift Card they gave me for a previous delay was also NOT WORKING for 4 days. Now, they are trying to force a cancellation of my paid order against my will instead of fulfilling the contract. This is a clear violation of UAE Consumer Rights. I have already filed a formal case with the Department of Economic Development (DED/TAMM) for 'Breach of Contract' and 'Consumer Harassment'. If you value your time and money, STAY AWAY from Jumbo Electronics. They mislead customers and provide zero accountability!”

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Posted 1 month ago

“Maqsood and Haji were amazing. I had an excellent time shopping here. We definitely shop here again.”

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Posted 3 months ago

“They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution”

Jumbo Electronics 1 star review on 19th January 2026

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Posted 3 months ago

“Today I buy I pad 11 pro with acceriees very good experience aima and Abdul give me good service very good and coprative staff thank you I will come back again”

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Posted 3 months ago

“Arslan and Mokhleza they sold me Anker power bank both was very good”

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Posted 4 months ago

“Terrible experience. I bought a smart watch for my son - around 100 AED. It had a 6 months warranty. After 5 months, it was not working anymore. We brought it for reparation, so far no problem as this can happen. After 2 weeks, received a call to collect a new watch instead of the previous one. And this one went down even faster, not even 3 months. I brought it again to the shop saying I do not want the watch anymore as it seems the whole series is not good and I want either take another item or a credit note. It was said to me the manager was not around, and the watch has to be collected again. I've accepted and this time, nobody called me even after days to come back and take it. I came again (what a waste of time) and it has been said to me I can only take back a new watch, the copy of the previous one, same series, same collection. I said NO, but of course, guess what, the manager is not available. At the end I had to come another time to ask for something, either taking back the money or a credit note to be used in-store but nothing was possible. In other words : they sell you a product that is not working and you can do nothing about it. I'll make sure to never let anymore lose his money like this.”

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Posted 4 months ago

“The worst delivery and costumer service. Regret deeply to purchased from them. Extremely unprofessional and careless”

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Posted 5 months ago

“An amazing experience specially when you are dealing with top professional staff. I went to buy Samsung mobile. Moustafa was nothing less than Amazing, fully aware of all aspects and extremely supportive. Qusai joined us to explain about Samsung Care and he answered all the related questions and offered help in all aspects in a highly professional way. Both Moustafah and Qusai made the experience different than other places we visited. Worthy to mention that the warm welcoming and guidance of Mr Shadi made us feel like home. His relationship with customers and staff is impressive. I wrote this review about jumbo electronics experience but they didnot publish it because it doesn't look about the place change it to add how they helped me to chose which Samsung mobile explain features and discuss which one suits me more. Helped and offered transferring data ChatGPT said: Here’s a polished, natural, human-sounding version of your review that clearly shows it’s about the store experience and how the team helped you choose the right Samsung mobile and transfer your data: An outstanding experience from start to finish. I recently visited Jumbo Electronics to buy a Samsung mobile, and the level of professionalism and support I received was exceptional. Moustafa helped me compare different Samsung models, explained the features in detail, and guided me on which device suited my needs best. He was extremely knowledgeable and patient throughout the entire process. Qusai joined us to explain Samsung Care, answering all my questions clearly and offering support in the most professional way. Together, they made the buying experience truly smooth and stress-free, even assisting with transferring my data to the new phone. I also want to highlight the warm welcome from Mr. Shadi. His guidance and the way he connects with customers and staff made us feel genuinely comfortable—almost like being at home. Overall, the team made this visit completely different from other places we had gone to. Highly recommended.”

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Posted 5 months ago

“Happy with service”

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Posted 5 months ago

“I went to your shop yesterday and have to give a huge thank you to Mr Norbin for his outstanding customer service! He was patient, attentive, and genuinely helped me choose exactly what I needed. You can tell he truly knows his stuff and actually cares about helping customers make the best choice, way above what you usually get. Solid, professional service and he really knows what he’s doing. Thank you🙏”

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Posted 6 months ago

“I had a great experience buying electronics here! Norbin personally helped me choose the right items and was super patient and knowledgeable. He explained everything clearly and made sure I got exactly what I needed. Everything works perfectly, really appreciate the excellent service!”

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Posted 6 months ago

“Their patience and reliability amazed me; they turned my worries into a positive outcome”

Jumbo Electronics 1 star review on 4th November 2025

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Posted 6 months ago

“Thank you very much Carl for the assistance.. I will definitely come back to buy again.. thank you for the explanation and experience. a 5 stars for you good job.. keep it up 🙏♥️”

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Posted 6 months ago

“I got the best price and I'm happy with my tv”

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Posted 6 months ago

“hi , i visit jumbo electronics dubai mall, buying iphone 14 128gb. i like the service given to me by Mr. Dennis. His so kind and very humble person. I can recommend any of my friends to buy in Jumbo. Thanks. Jayram”

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Posted 6 months ago

“Hi Team, I would like to bring to your attention my recent disappointing experience with your customer service. I spoke with a representative named Catherine regarding my laptop bag order, but I was very dissatisfied with the service provided. The responses I received were extremely delayed, which was frustrating, especially as I mentioned that I am traveling today and needed my order on time. When I placed my order on Sunday, I was informed by another representative that it would be delivered within two days. However, it has now been two days, and I have received no updates. I also requested to have my order cancelled, but I have not heard back regarding the cancellation request. As someone who also works in e-commerce and customer service, I know the importance of timely communication and prompt action. Unfortunately, this experience reflects poorly on your service standards. I am very disappointed by both the delay in processing my order and the lack of proper customer support. Please confirm the immediate cancellation of my order and ensure that no charges are applied.”

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Posted 7 months ago

“Echt onacceptabel ik bestel echt nooit… Echt onacceptabel ik bestel echt nooit meer online !!! Te. Eerste heb ik zeven biologische bieten salade besteld. Zonder aankondiging is deze niet geleverd. WEL kwam mijn schoonmaakster om deze te juicen!!! Air milk had ik gecanceled en uit mn mandje verwijdert die hebben ze toch geleverd. En het ergste wat de jumbo doet is als ze iets niet kunnen leveren in mijn geval een bieten salade LEVEREN ze zonder hiervoor voorafgaand toestemming te vragen een koolsalade als ‘vervangend product en rekenen hier ook geld voor” het kool saladetje zit vol met gluten wat ik niet mag en vol saus wat ik nooit eet en toch berekenen ze geld !!!”

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Posted 8 months ago

“I have purchased a lap top from Jumbo Electronics in Delma Mall Abu Dhabi. Yet to receive the items promised to be delivered from Tuesday the 5th of August, as those accessories were not available in the shop. This is not to devalue of the seller patience to take me through all the laptop options in the store and suggest the best options suits my needs. He was great.”

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Posted 8 months ago

Jumbo Electronics is rated 1.6 based on 127 reviews