Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.38

1.4 Rating 109 Reviews

9 %

of reviewers recommend Jumbo Electronics

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1.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Jumbo Electronics 1 star review on 5th May 2025

Anonymous

Jumbo Electronics 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

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“Echt onacceptabel ik bestel echt nooit… Echt onacceptabel ik bestel echt nooit meer online !!! Te. Eerste heb ik zeven biologische bieten salade besteld. Zonder aankondiging is deze niet geleverd. WEL kwam mijn schoonmaakster om deze te juicen!!! Air milk had ik gecanceled en uit mn mandje verwijdert die hebben ze toch geleverd. En het ergste wat de jumbo doet is als ze iets niet kunnen leveren in mijn geval een bieten salade LEVEREN ze zonder hiervoor voorafgaand toestemming te vragen een koolsalade als ‘vervangend product en rekenen hier ook geld voor” het kool saladetje zit vol met gluten wat ik niet mag en vol saus wat ik nooit eet en toch berekenen ze geld !!!”

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Posted 4 weeks ago

“I have purchased a lap top from Jumbo Electronics in Delma Mall Abu Dhabi. Yet to receive the items promised to be delivered from Tuesday the 5th of August, as those accessories were not available in the shop. This is not to devalue of the seller patience to take me through all the laptop options in the store and suggest the best options suits my needs. He was great.”

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Posted 1 month ago

“I purchased a laptop (Model No: X1P-42-100/16/512G/SHARED/13, Serial No: 0f33v3r25253k9) from the Jumbo showroom at Mall of the Emirates on 26th July as a pre-order for Microsoft’s latest series. At the time of purchase, the Jumbo showroom salesperson informed me that there was a promotional offer including a Microsoft Arc Mouse and a backpack, and that these items would be provided on 29th or 30th July. However, I only received a message on 1st August at midnight to collect my order. When I went to collect it on 3rd August, I received the laptop and backpack, but not the Arc Mouse. When I inquired, the salesperson was unsure about the promotion. I had to argue with the team before they agreed to provide the mouse—after an additional three days. I followed up multiple times with the vendor’s representative and rarely received responses. Eventually, I only managed to collect the mouse on 9th August. As a customer, my dealer was Jumbo, but the issue was shifted to Microsoft’s promotional team. This miscommunication and lack of clarity misled customers and caused unnecessary inconvenience, requiring multiple visits to collect the promised items. For reference, I have attached the promotional material that was shown to customers at the time of purchase.”

Jumbo Electronics 1 star review on 9th August 2025

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Posted 1 month ago

“Please do your research before buying any product from Jumbo Electronics. What you get from the store is false and deceptive information to sell the product, followed by terrible customer service. Strongly recommend not to visit this store.”

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Posted 1 month ago

“I was completely overwhelmed trying to fix an issue with a trading platform. No matter what I did, nothing worked. Then I came across Mrs. Olivia and her team. They approached my situation with such professionalism and patience. They kept me informed every step of the way, and in the end, they helped me find a fair and satisfying solution. I couldn’t be more thankful.”

Jumbo Electronics 1 star review on 20th June 2025

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Posted 2 months ago

“Superb Service”

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Posted 3 months ago

“I thought I had tried everything to solve my issue with an online trading platform, but nothing seemed to help. That’s when I decided to contact Mrs. Olivia and her team, and I couldn’t be happier with the results. They were not only quick to respond, but they also demonstrated a level of professionalism and dedication that I truly appreciated. They took the time to listen to my concerns and worked closely with me to resolve the problem. I would definitely recommend them to anyone in need of assistance.”

Jumbo Electronics 1 star review on 8th June 2025

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Posted 3 months ago

“I’ve been a loyal and premium customer of Jumbo, having purchased almost all my electronics from your stores. However, my recent experience with your after-sales service has been deeply disappointing and unacceptable. When my mobile phone broke, I was shocked to be told it wouldn’t be repaired under the Salama protection plan because the damage was deemed “intentional.” This accusation is not only baseless but also highly offensive. As someone who runs a business, I simply do not have the time to deliberately damage my phone or go through the hassle of repairs unless absolutely necessary. I also lost valuable data due to this. While purchasing the Salama policy, I was strongly persuaded by your staff about its benefits. But when I needed the service, I was met with indifference. I even requested to speak with a store manager, but no one followed up—despite my premium status and repeated requests. It’s disappointing to see that while Jumbo is quick to take customers’ money, especially from those who regularly buy premium products, it completely fails to provide the support expected after the sale. The after-sales service has been completely unresponsive and dismissive. I will no longer be recommending or purchasing anything from Jumbo”

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Posted 3 months ago

“I visited your store in mall of the Emirates and the service was terrible. Angel the cashier attention me and I didn’t like how she handled everything. I paid for a case and the money was debited on my end only for her to say that I would have to wait since the payment didn’t go through…..how that happened I don’t understand. You honestly need to do better and I need a refund asap!!!!!”

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Posted 3 months ago

“never expected that protecting my new iPhone 15 Pro Max with Jumbo’s Salama Care would turn into a 5-month nightmare. After an accidental drop that caused serious screen damage, I submitted my phone for repair—confident that my Salama Care coverage (marketed as “equivalent to AppleCare”) would handle it. Instead, Jumbo claimed the damage was intentional, refused replacement, and kept my phone for over 5 months. No evidence was shared. No report provided. Just a flat rejection. Despite repeated follow-ups, I got no clear answers—only corporate deflection and stalling. It was only after escalating the issue to the UAE Ministry of Economy (Consumer Protection Department) that the matter finally started to move. I’m sharing this to warn others: Don’t trust glossy promises. Ask the hard questions before paying for extended coverage.”

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Posted 4 months ago

“Salam claim is useless and don't believe them”

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Posted 4 months ago

“Feliciano and Yaser from jumbo DNI, they were very cooperative and professional in installing all my TVs, thank you guys, ❤️❤️❤️❤️❤️❤️”

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Posted 4 months ago

“Good deals, excellent happy and enthusiastic staff. Dhruv took very time with us, helped with analysis and we good absolute value for money. Fun and satisfying shopping here!”

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Posted 5 months ago

“Very bad coustomer care. Their express delivery option is fake.”

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Posted 6 months ago

“Worst experience in jumbo service center, they don’t want to listen to customers. They will just charge you for their mistake.”

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Posted 8 months ago

“Terrible experience, I bought a Garmin online for a Christmas gift. The sight let me select it , buy it and it took my money , 6000 aed. I then went to collect it 2 days before Xmas from a store. They then spent 45 mins trying to find it and eventually said they couldn't find it and ill get my money back in 14 days. So I had no present and no money. They didn't really care , no apology.”

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Posted 8 months ago

“very very unrespectful comapny keep delaying orders keep saying wrong dates delivery don't waste your time ordering from them”

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Posted 8 months ago

“Not recomended there Salama insurance they not respect cunsumer right”

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Posted 8 months ago

“Horrible services and not reliable”

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Posted 9 months ago

“Customer service and manager Jumbo store in Dubai mall unprofessional!it was first time in Dubai specially in Dubai mall I had very bad experience!”

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Posted 9 months ago

Jumbo Electronics is rated 1.4 based on 109 reviews