"never expected that protecting my new iPhone 15 Pro Max with Jumbo\u2019s Salama Care would turn into a 5-month nightmare.\r\n\r\nAfter an accidental drop that caused serious screen damage, I submitted my phone for repair\u2014confident that my Salama Care coverage (marketed as \u201cequivalent to AppleCare\u201d) would handle it. Instead, Jumbo claimed the damage was intentional, refused replacement, and kept my phone for over 5 months.\r\n\r\nNo evidence was shared. No report provided. Just a flat rejection.\r\nDespite repeated follow-ups, I got no clear answers\u2014only corporate deflection and stalling.\r\n\r\nIt was only after escalating the issue to the UAE Ministry of Economy (Consumer Protection Department) that the matter finally started to move.\r\n\r\nI\u2019m sharing this to warn others: Don\u2019t trust glossy promises. Ask the hard questions before paying for extended coverage."

"never expected that protecting my new iPhone 15 Pro Max with Jumbo\u2019s Salama Care would turn into a 5-month nightmare.\r\n\r\nAfter an accidental drop that caused serious screen damage, I submitted my phone for repair\u2014confident that my Salama Care coverage (marketed as \u201cequivalent to AppleCare\u201d) would handle it. Instead, Jumbo claimed the damage was intentional, refused replacement, and kept my phone for over 5 months.\r\n\r\nNo evidence was shared. No report provided. Just a flat rejection.\r\nDespite repeated follow-ups, I got no clear answers\u2014only corporate deflection and stalling.\r\n\r\nIt was only after escalating the issue to the UAE Ministry of Economy (Consumer Protection Department) that the matter finally started to move.\r\n\r\nI\u2019m sharing this to warn others: Don\u2019t trust glossy promises. Ask the hard questions before paying for extended coverage."

"never expected that protecting my new iPhone 15 Pro Max with Jumbo\u2019s Salama Care would turn into a 5-month nightmare.\r\n\r\nAfter an accidental drop that caused serious screen damage, I submitted my phone for repair\u2014confident that my Salama Care coverage (marketed as \u201cequivalent to AppleCare\u201d) would handle it. Instead, Jumbo claimed the damage was intentional, refused replacement, and kept my phone for over 5 months.\r\n\r\nNo evidence was shared. No report provided. Just a flat rejection.\r\nDespite repeated follow-ups, I got no clear answers\u2014only corporate deflection and stalling.\r\n\r\nIt was only after escalating the issue to the UAE Ministry of Economy (Consumer Protection Department) that the matter finally started to move.\r\n\r\nI\u2019m sharing this to warn others: Don\u2019t trust glossy promises. Ask the hard questions before paying for extended coverage."

"I bought 2024 brand new Flagship SONY TV FROM JUMBO and they are offical dealer for sony when opned screen had deffects and deformity. Called sony they said call Jumbo. Still no resolution given brand new tv. Its a brand new tv just replace it why make me wait . Never every buying anything from Jumbo or a Sony Product. We spent almost 30,000 DRIHAMS and such faulty product we get"

"I am sharing my experience to alert others about a scam broker who promised me significant returns but ultimately vanished with my investment. Thankfully, I was able to retrieve my funds with the assistance of S P E C T R U M - C R E S T, a reputable recovery service. I highly recommend and seek assistance from reliable sources like S P E C T R U M - C R E S T if you have been a victim of a similar scam."

"Worst in solving issue. I made payment to buy Canon cam and money got deducted from bank as Jumbo claimed that amount i.e. 3395Aed on 4th Sep & I didn\u2019t get any confirmation for my order. Today is 12th Sep and i am still following up with them for my money through mail & call. Agent name : Catherine Wambui, Not at all professional."

"This is the first and last time to buy from this shop. They sold me accessories after that they told the company of accessories closed in UAE. Also for screen protectors they said you can change only two times which was not told by sales man. \r\n\r\nThe mangers in City center Sharjah( Mohamed ) was not able to handle the case and he is giving not acceptable reason to safe his company.\r\n\r\nAdvise every one not to buy from Jumbo"