Jumbo Electronics Reviews

1.3 Rating 65 Reviews
8 %
of reviewers recommend Jumbo Electronics
1.3
Based on 65 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Live Chat, Telephone

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Jumbo Electronics 1 star review on 26th June 2023
Emad
Jumbo Electronics 1 star review on 8th May 2023
Aneeshkumar
Jumbo Electronics 1 star review on 26th January 2023
Concern Buyer
Jumbo Electronics 1 star review on 11th October 2022
Raed Melhem
Jumbo Electronics 1 star review on 11th October 2022
Raed Melhem
Jumbo Electronics 1 star review on 17th April 2021
Gift Onyenkwere
Jumbo Electronics 1 star review on 17th April 2021
Gift Onyenkwere
3
Anonymous
Anonymous  // 01/01/2019
My recent experience with the sales team at Jumbe Electronics MOE was a cautionary tale. I was duped by their sales personnel, and to add insult to injury, an arrogant sales manager endorsed their mistake, leaving me feeling cheated and disrespected. Recently, I bought a TV from them, and the salesperson told me that a Ramadan promotion was in progress. I would get a gift voucher worth 10% of the purchase, and I could use it for any other purchase except a PlayStation and some other items. Unfortunately, I didn't receive the voucher until yesterday. When I went to ask about it, they claimed that I should buy items at a similar price to claim the voucher. This type of incident was not expected from a reputed organisation like Jumbo, so be careful before buying any item from them.
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Posted 21 hours ago
Very bad technical service. Jumbo electronics should be stopped from providing technical service to Lenovo laptops.
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Posted 2 weeks ago
Jumbo Electronics is a cesspool of incompetence! The staff is beyond useless, selling products that are practically disposable. Their customer service is a non-existent nightmare. Save your sanity and money – steer clear of this abyss called Jumbo Electronics!
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Posted 2 months ago
Very bad service after sale item and the service centre is week , I purchase one mobile phone with jumbo Salama with 3 days I fount issue and I send to service centre after two weeks they return the phone with same issue and after I send them again after 3 weeks they return the phone and I didn’t take it because they change part without inform me How I can trust any service from you ?
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Posted 3 months ago
complain: The day we purchased LAPTOP from JUMBO it started showing low battery problem and we send it to jumbo which they returned after 15 days by saying it will not happen again but last 15 days again battery draining started .its a faulty piece i want replacement or my full money back.i can not afford to send it again for 15 days. reply: JUMBO ASKED TO SEND AGIAN FOR REPAIRING. conclusion: I was expecting the same reply from JUMBO. Jumbo sell faulty pieces of brands, earn good commission out of it and keep their customer to suffer for repairing faulty piece again n again instead of replacing it. It was our mistake that we trusted JUMBO. I will never recommend anyone to buy anything from jumbo.
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Posted 4 months ago
Jumbo service has gone down 👎🏼 Was just chatting to an agent on the website and instead of providing an assurance regards delivery of pending item, he/she just mentioned - will contact you once item is available and left the chat. Pathetic customer service 👎🏼
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Posted 4 months ago
The worst experience in my life. Cancelled orders. I had to make tens of calls for the paid installation. Customer service have no answers or solution. I regret sorely buying from Jumbo. Never again!!!!
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Posted 4 months ago
Booked an appointment for Jumbo to fix our TV after they were recommended by SONY. We stayed in all day on the day that was agreed they would come, but nobody came. I then received an email saying “thank you for using our service” even though no one actually came. I sent an email to the address provided in the message stating that my query had not been resolved and that the technician had not shown up, but I have had no reply.
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Posted 5 months ago
I just went to Al Wahda Mall to buy the new iphone 15. The sales guy told me that it has to be a bundle offer composed of the phone, a wall plug and a phone back cover (which are both over priced) when i was about to pay, the guy said i need to add another item because the bundle is of 4 items contrary to what he said earlier which was 3. He said because i am buying the new color ( natural titanium). I understand that this phone is in demand but what i don’t understand is that these people are free to say what ever they want to say and sell what ever they want to sell to you forcibly otherwise you will not get the phone. IT’S THIEVERY! HARAM TO SAY THE LEAST! I finally cancelled the purchase and left the shop!
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Posted 5 months ago
I was treated inappropriately, and when I asked to contact the CEO, my request was not accepted under the pretext that “the CEO does not communicate with customers.” I sent many emails, but to no avail to reach the CEO. The customer service team ignores such requests, hoping that the customer will stop requesting
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Posted 5 months ago
Two days since I've booked a Service Call and not even a Service Request is raised. No wonder, there are so many disgruntled customers down here!
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Posted 6 months ago
I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent delay and miscommunication regarding the collection of my laptop. On September 12th, I received an email stating that I could collect my laptop after 24 hours. However, the email did not provide any information about the location for collection. When I went to the designated collection point, I was made to wait for over three hours, only to be informed that my laptop was not present at that branch. This experience has been highly inconvenient and has caused significant disruption to my work and personal life. I give my laptop to that company for repair, expecting a smooth and timely process. However, the lack of clear communication and the subsequent delay in locating my laptop has been highly disappointing. I kindly request that you investigate this matter urgently and provide me with a prompt resolution. I expect a clear explanation for the miscommunication, as well as a suitable solution to retrieve my laptop as soon as possible. I trust that your company values customer satisfaction and will take the necessary steps to rectify this situation. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely,
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Posted 6 months ago
Very bad experience with repair services
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Posted 7 months ago
I had horrible experience. The sales person promised Office 365 personal edition can use in one account up to five devices. After buying the product I got doubt and asked the call centre but they have no idea so to avoid risk I went to return the item to nearest outlet but they refused to accept. They asked to return same shop from where I bought. So I returned the product on 17th July and they told refund will happen within 3 weeks unfortunately till date refund not happened. I have called many times to the outlet they have no idea when refund will happen!!! I won't visit this shop never
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Posted 7 months ago
The most horrible ever experience, unprofessional,liars. First they confirm item availability then after the payment they call and say its not available. U need to buy more expensive or they will take up to 14 days for refund. So for 14 days I will not have money to buy in any other place. Then once U buy more expensive still they will not deliver it on time even they promised they will. NEVER Again
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Posted 7 months ago
Terrible! I have my vacuum in for servicing over one week ago. After 9 days nothing has been done yet. No update either. Customer service are appalling. They have no idea what is going and cannot give an update as they need to contact another team. What’s the point in being customer service when you cannot do your job. I called 2 days in a row and each time they say somebody will be in touch on the same day. Lies.
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Posted 7 months ago
Pathetic people and pathetic service. Pls never buy or service from jumbo
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Posted 8 months ago
I ordered samsung watch through Jumbo electronics online. I received defective product. I ask customer care for replacement, but they are saying "You have to come to shop for return". Worst experience. Then I visited shop and given my product for replacement. 8 days completed still i didn't receive my product. They told 2 days & they are saying replacement also not sure...Worst ever shopping. Don't use Jumbo Online.
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Posted 8 months ago
Very poor service from staff of Jumbo electronics, Al Ain Mall. Complete lack of professionalism by the staff member there. They do not have proper knowledge of the offers they are having at the store. One staff member in particular, misled me into coming to the store twice and he changed the rates he had given to me in writing earlier. When asked about it, he did not accept that he had made a mistake but tried to shift the blame on me. I have lost all faith in Jumbo electronics , Al Ain mall. I will not recommend them and definitely will not go back there.
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Posted 8 months ago
This is the first and last time to buy from this shop. They sold me accessories after that they told the company of accessories closed in UAE. Also for screen protectors they said you can change only two times which was not told by sales man. The mangers in City center Sharjah( Mohamed ) was not able to handle the case and he is giving not acceptable reason to safe his company. Advise every one not to buy from Jumbo
Jumbo Electronics 1 star review on 26th June 2023
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Posted 9 months ago
Jumbo Electronics is rated 1.3 based on 65 reviews