Jumbo Electronics Reviews

Name: Jumbo Electronics
Rating: 1.35

1.4 Rating 102 Reviews

9 %

of reviewers recommend Jumbo Electronics

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1.4

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Jumbo Electronics 1 star review on 5th May 2025

Anonymous

Jumbo Electronics 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an appointment for Jumbo to fix our TV after they were recommended by SONY. We stayed in all day on the day that was agreed they would come, but nobody came. I then received an email saying “thank you for using our service” even though no one actually came. I sent an email to the address provided in the message stating that my query had not been resolved and that the technician had not shown up, but I have had no reply.”

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Posted 1 year ago

“I just went to Al Wahda Mall to buy the new iphone 15. The sales guy told me that it has to be a bundle offer composed of the phone, a wall plug and a phone back cover (which are both over priced) when i was about to pay, the guy said i need to add another item because the bundle is of 4 items contrary to what he said earlier which was 3. He said because i am buying the new color ( natural titanium). I understand that this phone is in demand but what i don’t understand is that these people are free to say what ever they want to say and sell what ever they want to sell to you forcibly otherwise you will not get the phone. IT’S THIEVERY! HARAM TO SAY THE LEAST! I finally cancelled the purchase and left the shop!”

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Posted 1 year ago

“I was treated inappropriately, and when I asked to contact the CEO, my request was not accepted under the pretext that “the CEO does not communicate with customers.” I sent many emails, but to no avail to reach the CEO. The customer service team ignores such requests, hoping that the customer will stop requesting”

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Posted 1 year ago

“Two days since I've booked a Service Call and not even a Service Request is raised. No wonder, there are so many disgruntled customers down here!”

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Posted 1 year ago

“I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent delay and miscommunication regarding the collection of my laptop. On September 12th, I received an email stating that I could collect my laptop after 24 hours. However, the email did not provide any information about the location for collection. When I went to the designated collection point, I was made to wait for over three hours, only to be informed that my laptop was not present at that branch. This experience has been highly inconvenient and has caused significant disruption to my work and personal life. I give my laptop to that company for repair, expecting a smooth and timely process. However, the lack of clear communication and the subsequent delay in locating my laptop has been highly disappointing. I kindly request that you investigate this matter urgently and provide me with a prompt resolution. I expect a clear explanation for the miscommunication, as well as a suitable solution to retrieve my laptop as soon as possible. I trust that your company values customer satisfaction and will take the necessary steps to rectify this situation. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely,”

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Posted 1 year ago

“Very bad experience with repair services”

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Posted 1 year ago

“I had horrible experience. The sales person promised Office 365 personal edition can use in one account up to five devices. After buying the product I got doubt and asked the call centre but they have no idea so to avoid risk I went to return the item to nearest outlet but they refused to accept. They asked to return same shop from where I bought. So I returned the product on 17th July and they told refund will happen within 3 weeks unfortunately till date refund not happened. I have called many times to the outlet they have no idea when refund will happen!!! I won't visit this shop never”

Helpful Report

Posted 1 year ago

“The most horrible ever experience, unprofessional,liars. First they confirm item availability then after the payment they call and say its not available. U need to buy more expensive or they will take up to 14 days for refund. So for 14 days I will not have money to buy in any other place. Then once U buy more expensive still they will not deliver it on time even they promised they will. NEVER Again”

Helpful Report

Posted 1 year ago

“Terrible! I have my vacuum in for servicing over one week ago. After 9 days nothing has been done yet. No update either. Customer service are appalling. They have no idea what is going and cannot give an update as they need to contact another team. What’s the point in being customer service when you cannot do your job. I called 2 days in a row and each time they say somebody will be in touch on the same day. Lies.”

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Posted 1 year ago

“Pathetic people and pathetic service. Pls never buy or service from jumbo”

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Posted 1 year ago

“I ordered samsung watch through Jumbo electronics online. I received defective product. I ask customer care for replacement, but they are saying "You have to come to shop for return". Worst experience. Then I visited shop and given my product for replacement. 8 days completed still i didn't receive my product. They told 2 days & they are saying replacement also not sure...Worst ever shopping. Don't use Jumbo Online.”

Helpful Report

Posted 1 year ago

“Very poor service from staff of Jumbo electronics, Al Ain Mall. Complete lack of professionalism by the staff member there. They do not have proper knowledge of the offers they are having at the store. One staff member in particular, misled me into coming to the store twice and he changed the rates he had given to me in writing earlier. When asked about it, he did not accept that he had made a mistake but tried to shift the blame on me. I have lost all faith in Jumbo electronics , Al Ain mall. I will not recommend them and definitely will not go back there.”

Helpful Report

Posted 1 year ago

“This is the first and last time to buy from this shop. They sold me accessories after that they told the company of accessories closed in UAE. Also for screen protectors they said you can change only two times which was not told by sales man. The mangers in City center Sharjah( Mohamed ) was not able to handle the case and he is giving not acceptable reason to safe his company. Advise every one not to buy from Jumbo”

Helpful Report

Posted 1 year ago

“When I bought from Jumbo shop in a Mall of the Emirates a new mobile phone for my mother which was a tourist in Dubai, I ask to make a tax fee refund. Staff there don’t know how to make it, didn’t explain properly to the customers what they should do to get. On the end they said it’s my fault, I didn’t listen, I didn’t fallow what cashier said, only blamed that it’s my fault and they are doing there job on a best way. They ask me to wait 1 hour till their manager will come back from break and after one hour of my waiting said - sorry but you need to come in other day, because manager went on meeting… And to be honest when I came to the customer service that cashier which charge me said to my face that I didn’t take from him, it’s was other person to serve me and exact cashier don’t know how to do a vat refund. After CCTV shows, that I was right about which cashier served me and it’s shows that I also double ask cashier if they done with vat refund when I was showing a receipt . Unfortunately they don’t have a volume on cctv. From shop I didn’t get any feedback, only promises that they will solved my problem. I can’t recommend this shop to people… They only knows how to take a money from the people, but if some issue happen don’t expect that they will try to help, manager same like a staff useless….”

Helpful Report

Posted 2 years ago

“My laptop is damaged and hard to repair, and I applied for Salama insurance to get a replacement or a voucher to purchase a new device. This was what I was told by the salesman when he sold me the salama warranty, that in case it damages you will directly get a voucher and you can buy another laptop same time. I submitted this last week and clarified that repairing the damaged laptop will not guarantee a perfect piece, later they will tell me that my salama insurance is expired so I don’t want to take any chance and keep it straight, secondly, it will take time that I cannot afford, as the laptop in question is crucial for my work, and any delay in its repair would adversely affect my productivity and professional commitments. Given the nature of my work and the time-sensitive projects I am currently involved in, waiting for the repair process to be completed would impose significant inconveniences and potential financial losses.. Therefore, I explained multiple times that i need Salama insurance so I can purchase another new laptop as soon as possible. But now Jumbo is ignoring my calls and emails and not responding or understanding my needs”

Helpful Report

Posted 2 years ago

“Very bad service. Never recommended, especially the Jumbo Salama warranty”

Jumbo Electronics 1 star review on 8th May 2023

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Posted 2 years ago

“Very bad, no warranty on the goodies what they provide it in the offer. They just increase the price and sell all refurbished items. Dont buy from here”

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Posted 2 years ago

“Really it’s very bad service M buy new Samsung mobile under jumbo salama for al zahia city cente my mobile cameras not working m go there for repair sep. 2022 after 15 day my device came with same problem and they charged 100 dirams Again march 20 m go there for repair again with device problem after 20 days call me your device is ready plz collect when m go there and check same problem after 15 days I call there say come it's ready when m go there and check same problem 4 time m go there with confirmation but no salutation m crash my money now till date no any solutions So if you don't want stress don't buy from them.”

Helpful Report

Posted 2 years ago

“One of thw worst store i have ever experienced in dubai. There is zero customer service in deira city center. When buying a mobile phone they dont even explain what apps will be working or not. I would recommend everyone not at all to go to any of the jumbo store again. Worst experience as a customer”

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Posted 2 years ago

“Jumbo "Salama" is the worst thing to spend money on, with very late response& poor quality service. And after taking 11 days to fix my mobile, I only used it for 1 day and again another problem started, now almost another 11 days& no feedback so far. I'll never deal with Jumbo again.”

Helpful Report

Posted 2 years ago

Jumbo Electronics is rated 1.4 based on 102 reviews