In all sincerity Jumia need to train their staff on how to be professional, how to handle dissatisfied customers, how to speak to customers, generally customer service delivery is more than just picking calls. How can a customer care representative be rude to the extent of dropping my call. As if that wasn't enough same was done to my sister even I gave her the number to call and explain better with the item delivery. I am really not surprise at the attitude of staff and poor service delivery but disappointed because I decided to try again after I got a call from Jumia and was lied to that the services are better. I have spent over 45mins(International call) together speaking with different reps and pick up center just for an item of #3,000. Seriously this is crazy and unhealthy for a business. Believe me this is certainly the LAST and I will NEVER encourage anyone I know both locally and international to shop on JUMIA.