Just my luck sent my package which I had re-diverted to a post office because of the day of delivery I was due at the doctors and I didn’t want the courier dump it in the communal area which I often do. I got my confirmed from Royal mail that they were going to send it to the post office, but they didn’t they delivered it at my home while I was at the doctors by the time I got home the parcel was stolen from the communal area so I emailed just my look who completely refused to help me. I asked for a replacement they wouldn’t give me one they said that my communal area is a Royal mail safe space how dare they tell me that when my preferences say with Royal mail? Don’t leave my parcels unattended in my building there is also massive posters downstairs in the communal area telling couriers not to leave posters here And they still do. They literally told me no you are not getting a refund. I am absolutely disgusting with them and I was an excellent customer of this. I will never shop there again and I’m deleting their app and ask someone with a disability. I am disgusted they’ve treated me this way they’ve breached my consumer rights 2015 but they’ve also breached my disability rights.