“Paid for an order on the 8th of December, never received it and couldn't get a reply from customer service. I had to file a chargeback against the company with my bank”
“Ordered a perfume that I have bn using this for 10yrs
When arrived the bottle was smaller..not opaque like the original and smelt different
Customer service said cant do anything because it was opened???
Avoid like the plague a waste of £80..will never use again..poor poor poor”
“AVOID
I placed a order with this company , hours later received a email saying
Complete your order , checked my bank and money had already left my account , fast forward a week still no parcel no confirmation of placed order no tracking details .. apparently my shipping address is different which I can assure it is definitely not , and unless I confirm the wrong shipping details there is nothing they will do absolutely useless customer service
I will not be letting this go”
“Bad experience. My parcel has been stolen, because delivery ma left outside front door and I’m away from home for couple days. When I am back I did not find it. 3 days contacting customer service, said wait 2 days after 2 days contact still talking with AI not the real person. Really not recommending this service. If you had problem nobody can solve it.”
“I had a very disappointing experience with this purchase.
I bought a perfume, but when it arrived, the bottle was loose and appeared very old. Most importantly, it had no smell at all, which clearly indicates a faulty or possibly fake product.
I contacted customer service the very next day. However, for two weeks I kept receiving the same automated responses from the AI assistant, without any real help or resolution. Eventually, my case was passed to a team, but I was asked to repeat information multiple times, which was very frustrating.
In the end, I was told that nothing could be done because the perfume had been “used.” This is completely unreasonable — how is a customer supposed to know a perfume has no scent without actually trying it? I am not a magician.
Overall, this has been a very poor experience. I feel let down by both the product quality and the customer service.
I would not recommend buying perfume from here. It’s better to purchase from a physical shop or a more reliable website where returns are handled fairly. Saving a bit of money is not worth the risk of receiving low-quality or fake products.”
“Customer service is excellent in my opinion. It was easy to raise a query and the team responded quickly and efficiently. When I needed to exchange an item, the replacements were dispatched straight away without any hassle. I’m really impressed with justmylook, it’s even better than some big high street retailers and will be ordering from them for all my beauty products in future.”
