“Never in my life have I encountered a company like this, the way they treat their customers is appalling. I returned a bottle of perfume which was unopened in the original packaging and still in the padded bag it arrived in, I placed the unopened package in a box and sent it straight back via Royal Mail 24 Tracked and Signed For, they received my package and signed for it then just never bothered to refund me my £89.99 despite me sending proof numerous times of my proof of postage proof of delivery and proof of signature, there is even a photo of where it was delivered too. I will be contacting Citizens Advice and Trading Standards to see what can be done about this. Their Customer Service is a joke they either just blank you fob you off. The return was authorised by them and now they have both my cash and their goods and I have absolutely nothing.”
“What a disappointment!! This is the first time I've ever left a 1* review. Customer service is terrible, they don't respond to emails, the live chat is ridiculous and I absolutely won't recommend them to anyone and definitely won't use them again....”
“I would love to leave a review on the product after you sent an email requsting one, however, my delivery was left "near garden" but was not anywhere to be seen when when I went to look for it "near garden".
I contacted your customer service team five days ago and I'm still waiting for any response because it seems you're too busy with a backlog of orders to even look into this matter. I also had a review email sent from your chosen delivery supplier which I have given the same glowing review. I would appreciate if/when you read this to maybe respond or pass onto your customer service team as a matter of urgency.”
“Bad bad bad . No delivery . No communication they do not respond to emails they will not answer the phone and have removed the live chat option from the website. Save your money !”
“Awful company don’t reply to complaints . Totally ignore you
Now today can’t even get their webpage says error
I sent a special delivery letter . It’s been returned the addresse moved . A real dodgy company”
