“⭐ 1-Star Review – Extremely Disappointed
I ordered four perfumes from JustMyLook, but they only sent me three items. I reported the missing item on the same day, within hours of receiving the parcel, and provided all the necessary information. Despite this, the company has still not refunded me or sent the missing product.
Their customer service has been completely unhelpful, and it feels like they are ignoring the issue. This experience makes it seem like they are taking customers’ money without delivering what was paid for.
I strongly advise everyone to be very careful when dealing with this online shop. Based on my experience, they are not reliable, and I will never purchase from them again.”
“JML sent me incorrect fragrance and incorrect size.
Said they were sorry and would refund or resend correct order depending on stock.
But up to me to prove incorrect item arrived, process and print off return label, take parcel to post office, wait several days wondering if correct scent would arrive, then if it didn’t, attempt to get correct fragrance from a reputable company at last minute for Christmas gift. Really inconvenient and quite stressing after a day at work”
“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”
“Ordered delivery on 48hr delivery arrived 15 days later after numerous calls and contacting bank for my money to be returned, DO NOT USE THIS COMPANY.”
““Where do I even start with JustMyLook? This has been a complete nightmare from start to finish. I ordered irems and when it arrived, it was damaged and leaking. I reached out to customer care, expecting at least a returns label or proper instructions—nothing. They refused to provide a label, and the so-called support team basically ignored me.
After multiple attempts to resolve this, I had to escalate via PayPal. Even then, the case was closed incorrectly, and the normal appeal option didn’t exist on my account. I had to call PayPal directly, spend hours on the phone, and demand escalation just to get my money back. Finally, after all that stress, my account was credited—but only because I refused to give up.
To make matters worse, JustMyLook then had the audacity to reply to my Trustpilot review lying that their customer care had “provided the relevant return details.” This is entirely false—they did nothing until I forced action via PayPal. Their response is a blatant attempt to rewrite reality and mislead potential customers.
Honestly, avoid this company. They ignore damaged items, refuse proper returns, and lie publicly about what actually happened. I have screenshots of every interaction, and I won’t hesitate to share them. Save yourself the headache and shop literally anywhere else.””
“The order came on time and everything was fine there, but I was appalled at the amount of plastic used to package one product!! So much bubble wrap it was unbelievable. You would've thought I ordered fine china not a hair syrup in a plastic bottle already!
Justmylook do better, find some paper alternatives to package your products.”
“I ordered a perfume from JustMyLook for an important birthday present. After hearing nothing for six days, I emailed them and was told the parcel had already been “delivered.” Turns out they left it on the floor outside my house, on a busy street, and of course it disappeared.
I told them I never received it and asked for a replacement or a refund, but after a lot of back-and-forth, they claimed that leaving a parcel on the ground in public counts as a “safe place.” Completely unacceptable and against UK consumer standards.
In the end, I had to raise a chargeback through my bank to get my money back, and I’ve reported the situation to the authorities.
A total joke of a company. NOT RECOMMENDED.”
“Wick wouldn't burn properly, very low burn, no scent. E-mailed customer service they asked if I'd cut wick to start with.?? They said they couldn't accept a return as I'd used it!!! How would I know it was faulty if I hadn't tried to light it. They should practise what they preach as they say, any problems and we'll sort it quickly, company in denial on all points, they don't want to know, continuous repeated circle of e-mails, won't purchase from these again.”
“Awful awful awful, NEVER ordering from them again. No way of actually speaking to someone and very blunt and unhelpful email responses from customer services. My parcel went missing via Royal Mail which they had sent and apparently that’s my responsibility!? Madness, so bad”
“Customer service absolutely shocking. My parcel is missing and I seem to just be being ignored sent several emails to there customer service email with no action being taken and no one in the live chat service ‘can help’ Spent over £200 and nearly 2 days later still had no resolution.”
“When I found myself overwhelmed and unsure of how to handle my situation, I came across Paradigm Recovery Firm after reading several positive reviews. I decided to reach out, hoping for guidance, and their swift response immediately impressed me. The team handled everything with clarity and professionalism, listening carefully and showing genuine empathy. They made sure to understand every detail before suggesting any solution, and their support gave me the reassurance I needed to move forward with confidence.”
“Just my luck sent my package which I had re-diverted to a post office because of the day of delivery I was due at the doctors and I didn’t want the courier dump it in the communal area which I often do. I got my confirmed from Royal mail that they were going to send it to the post office, but they didn’t they delivered it at my home while I was at the doctors by the time I got home the parcel was stolen from the communal area so I emailed just my look who completely refused to help me. I asked for a replacement they wouldn’t give me one they said that my communal area is a Royal mail safe space how dare they tell me that when my preferences say with Royal mail? Don’t leave my parcels unattended in my building there is also massive posters downstairs in the communal area telling couriers not to leave posters here And they still do. They literally told me no you are not getting a refund. I am absolutely disgusting with them and I was an excellent customer of this. I will never shop there again and I’m deleting their app and ask someone with a disability. I am disgusted they’ve treated me this way they’ve breached my consumer rights 2015 but they’ve also breached my disability rights.”
“I ordered a hair re growth product and accidentally ordered the men's one . When I received my order it stated on the box do not use if you are a woman .
So I sent this item back for a full refund . Unopened and in its original condition .
I received an email to state that I would not be issued a refund as I had opened the box . This was untrue . Absolute robbery if you ask me !
Wouldn't order from this site again !
Will continue to write reviews about how appalling the service is”
“Damaged parcel delivered by Royal Mail - Contacted customer services by providing all the photos and sent the parcel back using my own postage stamps asking them to refund the amount but customer services said that the shaver was used and they found debris on the shaver.
The shaver was not used and was returned in its original packing but still they refuse to give me my money back.
Really dissatisfied and frustrated with the customer services received after they sold their saver.
I would not go back and would not recommend anyone to their website or company to buy any products.
VERY FRUSTRATING!!!”
“🚨 Consumer Warning: JustMyLook.co.uk 🚨
I want to alert fellow shoppers about my unacceptable experience with JustMyLook:
My order was delayed by over a week.
When the parcel finally arrived, it was damaged and incomplete.
The ROM&ND Better Than Palette 08 Peach Dahlia Garden (which I paid for in full) was missing.
I provided photographs as requested and formally requested a refund.
Instead of complying with their legal obligation under the Consumer Rights Act 2015, JustMyLook offered me only a 10% discount on a future order – which is wholly inadequate.
Since then, I have been repeatedly ignored or asked for the same information I already supplied.
👉 Retailers are legally responsible for ensuring goods are delivered in full, not the courier.
👉 If an item is not supplied, the consumer is entitled to a full refund – no excuses.
This is now being escalated to Trading Standards, Citizens Advice, and my payment provider for recovery. In the meantime, I am sharing my experience publicly to warn others about JustMyLook’s practices.
I strongly urge anyone considering shopping with them to be aware of these risks.
#ConsumerRights #CustomerServiceFail #JustMyLook”
“I am very disappointed with my recent experience. I placed an order but never received the parcel. The delivery photo provided doesn’t show the parcel at all, and despite checking thoroughly, nothing was found.
When I contacted customer service, I was told that an investigation with Royal Mail could take 2–3 weeks, which is far too long for a paying customer to wait without a resolution. This level of service is unacceptable, and it has made me reconsider ordering again in the future.”
