“Sent wrong item. Slow to respond, syrupy AI responses, multiple requests for information but basically just stalling. At no point did they assure me that correct item was on its way. Finally, they want me to return item which, in the light of their terrible customer service, means throwing good money after bad. The AI 'empathy' and the obviously generated reviews mask an unwritten policy of: order not right? Tough - no refund, no exchange.”
“Theft practices, no refund despite the fact that the parcel was not received, I do not recommend, they are very incompetent and ignorant when it comes to customer service. After being informed by Customer Service that it would not be possible to receive the delivery before Christmas, I informed them that I like immediately cancel the order, which in fact had not even left the warehouse and had not been prepared yet, so there would be no problem. However, they are clearly trying to force me to buy goods that I no longer need at the moment. J27798031”
“I ordered 100ml of Givenchy Gentleman as I have used it for many years, what was sent was not Givenchy Gentleman but the company will not honour its obligations of the wrong item being sent”
“I purchased a fragrance from this company around 28th December with money l got at Christmas. It's around the 4th purchase of shampoo/fragrance etc however, upon unwrapping then trying out my purchase of Contradiction by Calvin Klein l noticed it was off!. It had an acidy smell which was nothing like the original fragrance. I know this because I'd worked in the fragrance department for 20 years.
On complaining to the company, it took me over two and a half weeks to get a reply.
They said after checking the batch number they decided there couldn't be anything wrong with it and because ld opened it to try it, l also couldn't have an exchange.
How are you meant to smell it without opening it.
Sadly this is my last purchase from this company. It must be the luck of the draw because the first fragrance l bought from them was fine. This smells like 'old stock' in my opinion.
Be careful!!!”
“Awful website. Fake flowerbomb perfume sent- totally the wrong colour, weird packaging and doesn’t smell right & a leaked ‘colour wow’ bottle all over the parcel. Customer service is rubbish- AI and asking me to rate my service before even dealing with the issue. I want a refund!!!!!!!”
“Do not trust this company. Awful customer service & completely ignore your emails. I made a purchase on 5th January and immediately realised that I had the wrong product by mistake. Within 2 minutes, I had emailed them & got a reply asking for my name & address - I replied 1 minute later. Yet they did not cancel my order and have not replied to a single email since”
“I ordered a clinique foundation on 18th December 2025 and it still hasn't arrived I've tried to contact just my look but all I get is I have to wait it has been stuck in Manchester for 2 weeks and I've requested a refund but still nothing back of them”
“So i ordered a perfume gift set for a christmas present upon receiving my item and opening the package to my shock the purfume was missing
Ive contacted jml multiple times and i dont seem to be getting anywhere with them there not bothered they keep saying it got sent in full and it could be royal mail at fault however i dont think thsts my issue to chase uo with royal mail as a customer i expected abit more/better support from just my look but it seems they dont care about there customers no offer of replacement no offer of a refund no apoligy no nothing no we are completely out of pocket at christmas and a present down we received an empty gift box please steer clear of these guys dont give them your money i was a regular costomer untill now i certainly will not be purchasing anythin from here again the trust as gone absolutly shocking costumer service AVOID AVOID AVOID AVOID”
“I ordered lerfumes costing above 300 pounds but 3 of the perfumes were missinga nd even after multiple attempts to contact them for more than 2 months , no solution was provided by them.”
“⭐ 1-Star Review – Extremely Disappointed
I ordered four perfumes from JustMyLook, but they only sent me three items. I reported the missing item on the same day, within hours of receiving the parcel, and provided all the necessary information. Despite this, the company has still not refunded me or sent the missing product.
Their customer service has been completely unhelpful, and it feels like they are ignoring the issue. This experience makes it seem like they are taking customers’ money without delivering what was paid for.
I strongly advise everyone to be very careful when dealing with this online shop. Based on my experience, they are not reliable, and I will never purchase from them again.”
“JML sent me incorrect fragrance and incorrect size.
Said they were sorry and would refund or resend correct order depending on stock.
But up to me to prove incorrect item arrived, process and print off return label, take parcel to post office, wait several days wondering if correct scent would arrive, then if it didn’t, attempt to get correct fragrance from a reputable company at last minute for Christmas gift. Really inconvenient and quite stressing after a day at work”
“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”
“Ordered delivery on 48hr delivery arrived 15 days later after numerous calls and contacting bank for my money to be returned, DO NOT USE THIS COMPANY.”
““Where do I even start with JustMyLook? This has been a complete nightmare from start to finish. I ordered irems and when it arrived, it was damaged and leaking. I reached out to customer care, expecting at least a returns label or proper instructions—nothing. They refused to provide a label, and the so-called support team basically ignored me.
After multiple attempts to resolve this, I had to escalate via PayPal. Even then, the case was closed incorrectly, and the normal appeal option didn’t exist on my account. I had to call PayPal directly, spend hours on the phone, and demand escalation just to get my money back. Finally, after all that stress, my account was credited—but only because I refused to give up.
To make matters worse, JustMyLook then had the audacity to reply to my Trustpilot review lying that their customer care had “provided the relevant return details.” This is entirely false—they did nothing until I forced action via PayPal. Their response is a blatant attempt to rewrite reality and mislead potential customers.
Honestly, avoid this company. They ignore damaged items, refuse proper returns, and lie publicly about what actually happened. I have screenshots of every interaction, and I won’t hesitate to share them. Save yourself the headache and shop literally anywhere else.””
“I ordered a perfume from JustMyLook for an important birthday present. After hearing nothing for six days, I emailed them and was told the parcel had already been “delivered.” Turns out they left it on the floor outside my house, on a busy street, and of course it disappeared.
I told them I never received it and asked for a replacement or a refund, but after a lot of back-and-forth, they claimed that leaving a parcel on the ground in public counts as a “safe place.” Completely unacceptable and against UK consumer standards.
In the end, I had to raise a chargeback through my bank to get my money back, and I’ve reported the situation to the authorities.
A total joke of a company. NOT RECOMMENDED.”
