“DISHONEST AND DISRESPECTFUL
Their advert says that with any purchase above £90, You will receive a summer goodies bag full of various products. I've made a £107 purchase and their never got the goodies bag. When I've enquired about it, I've received a reassuring email that it will be posted to me soon. They never posted it and when I was emailing their customer service over last 2 days, they said I'm not eligible and I'm not getting it and they stopped replying my emails. I've promised this goodies bag to my daughter so she's really upset now. It's a great example of the WORST CUSTOMER SERVICE. We're feeling very disappointed and we won't be recommending justmylook to anyone else. You can't promise something to the customer and next thing just say the opposite. Its against customer's rights.”
“Really good prices and very reasonable postage. Order was dispatched and received very quickly. Everything was so well packed - absolutely NO risk of anything getting damaged. I have bought from this seller before and got the same excellent service. Very pleased. Thank you.”
“APPALLING COMPANY, STAY AWAY!!!!!. I purchased Opalex Eyebrow serum, after using it for a few days my skin started itching and was very red, so, I stopped using it, I wrote to JML. to ask for a refund, they asked me for a Doctor's note, to prove it, I said it would be three weeks before I could get appointment and it would clear by then, still, they kept asking, so wasted my money and my time.
What a way to treat your customers.
I have wrote an article in the Local Rag about this, so, hopefully, they will lose a lot of custom.”
“I ordered two sets. Neither arrived. I received one email saying they were looking into it but nothing since. To track an item you have to download shop app which appears v unsafe and then there is tracking information. Seriously do not order from this company. Absolute nightmare.”
“Never in my life have I encountered a company like this, the way they treat their customers is appalling. I returned a bottle of perfume which was unopened in the original packaging and still in the padded bag it arrived in, I placed the unopened package in a box and sent it straight back via Royal Mail 24 Tracked and Signed For, they received my package and signed for it then just never bothered to refund me my £89.99 despite me sending proof numerous times of my proof of postage proof of delivery and proof of signature, there is even a photo of where it was delivered too. I will be contacting Citizens Advice and Trading Standards to see what can be done about this. Their Customer Service is a joke they either just blank you fob you off. The return was authorised by them and now they have both my cash and their goods and I have absolutely nothing.”
“What a disappointment!! This is the first time I've ever left a 1* review. Customer service is terrible, they don't respond to emails, the live chat is ridiculous and I absolutely won't recommend them to anyone and definitely won't use them again....”
“I would love to leave a review on the product after you sent an email requsting one, however, my delivery was left "near garden" but was not anywhere to be seen when when I went to look for it "near garden".
I contacted your customer service team five days ago and I'm still waiting for any response because it seems you're too busy with a backlog of orders to even look into this matter. I also had a review email sent from your chosen delivery supplier which I have given the same glowing review. I would appreciate if/when you read this to maybe respond or pass onto your customer service team as a matter of urgency.”
“Bad bad bad . No delivery . No communication they do not respond to emails they will not answer the phone and have removed the live chat option from the website. Save your money !”
“Awful company don’t reply to complaints . Totally ignore you
Now today can’t even get their webpage says error
I sent a special delivery letter . It’s been returned the addresse moved . A real dodgy company”
