I am now AT THE END OF MY TETHER re an item for return that has been in our UNLOCKED enclosed porch awaiting collection for almost a FORTNIGHT !! I've contacted the UNhelpful help line to discover why this is and each time I've been told it WOULD be collected in a day or two's time.....It's STILLin the porch. I admit that I have been told that the cost of the item will not now be charged on the next statement .But as a longstanding customer I've now lost faith in their returns policy . And I shall think twice about ordering from them in future.
4 years ago
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