Shocking, been a customer for years, but now I’m going to close my account. Ordered a large double swing seat, on opening found it was a single swing seat. Got in touch with customer service who told me that they would send me an address label…..a 2 man courier team are arriving tomorrow to pick the item up despite me having no address label and the huge item is sitting in my conservatory. I have since found an address for kaleidoscope on their website….I don’t know if this is where the returns should go but that is where this item will be going as I’m not having it stuck in my conservatory any longer. By the way I phoned customer services on numerous occasions to get a returns address…..nothing! Absolutely disgusting behaviour for a good and loyal customer….or ex customer now.