I ordered a rug and had to return it. I was told that collection would be anytime between 0800 and 2000hrs. I have to work in the mornings so pm was the only time I would be there. I was told to leave the rug outside of my house which I’m not prepared to do. All I wanted was a pm appt and it seems impossible. It was not helpful dealing with an Indian call centre and after 48 minutes on the phone am no further forward …. Helpful….. definitely not and after over 20 years of being a customer I thought I deserved better service sadly “the powers that be” do not get to hear about this. An audit on how collections are run might flag up a considerable loss of money …. It would have been nice to speak to someone with more authority but that seems impossible!