I purchased a Storage box in June and it was missing parts and had damaged parts. I filed a claim with Keter and was told week after week that my parts were coming after MONTHS I was told to request a refund .. (this was in October) so I did and I had to follow up for weeks in order to get the refund which I finally got in December but then I was only refunded the product price but not the taxes I paid. I was told I had to request that from the IRS which I have never heard of! When you purchase and return something to a online store or physical store you ALWAYS get the full refund including Taxes! This company is awful. They have the worst customer service and no follow up!!! Not only did I pay for many months of interest on my credit card that I used for a broken product but To not even get the full refund is absolutely unheard of! That is Horrible business!!!! Keter does not stand behind their quality and customer satisfaction guarantee!!!! I will never purchase from them again!!!!!