I am currently having the worst experience ever with Keter and their customer service. I bought a shed from this company at The Home Depot and hired some contractors to demolish the old shed and assemble the one from Keter. On May 20, while unboxing the new shed, the contractors realized that there's a part missing in the box. That itself was already a hassle but we understand that problems can happen so we proceed with contacting the company. My wife called Keter right away and explained the situation to a customer service representative. After 1h or so on the phone (it usually takes at least 30+ minutes for someone to answer the phone, not to mention when the call hangs up before someone answers it), my wife said the agent seemed confused but gave her a case number and 5 to 10 business days for the part to arrive . On June 3, after 10 business days, the part had not arrived and I called to follow up. The agent who I spoke with said that, not only the first agent had not taken proper notes on the missing part (she didn't even take note on the shed model) but also had registered our home address as a place in Quebec (I am in Guelph ON just about 865km distant ) , which means that our case had never been addressed for the first 2 weeks , a total mess. This agent said that he had updated our address in the system and sent a note to the warehouse to ship us the part ASAP and, for the second time, gave me 5 to 10 business days for the part to arrive. Insane. Monday, June 13, in the morning, I called Keter one more time since the part had not arrived yet and I was not fully convinced that it had been shipped. The agent this time said it had been shipped and gave me a FedEx tracking number, which I checked while with him on the phone. The part had really been shipped on June 7 , but guess where it is going to? Quebec. I just could not believe it. (Screenshot below). He then opened a new case now assuring that the address was correct now and , for the third time in 3 weeks I head 5 to 10 business days wait . 😠 I asked the agent to speak with a supervisor since this became unsustainable and I understand the company should compensate me for the inconvenience plus the fact that I'll have to get my contractor again for another day to finish the job since this was totally unexpected. I was put on hold for some more minutes until the agent told me the supervisor was "in a meeting" and was gonna call me back. Didn't hear back from them on Monday and tried on Tuesday , unsuccessfully, to call them for many times until I gave up, the call was never answered or got dropped. I have a job and my time is highly valuable to deal with Keter's waiting time (see call logs below). Totally disrespectful with the customer. Wednesday June 14, I finally managed to speak with them, the same agent who had answered me on Monday picked the call again this time, he remembered of the case and put me again on hold to speak with a supervisor, he came back and said again that I'd get a call yesterday from the supervisor or from himself this morning for follow up . Have you guys got a call from them ? Neither had I. This is unacceptable. We're almost halfway into summer, my old shed is demolished, my garden stuff is packed in my garage, I can't make proper use of my backyard and nobody from Keter cared to call me back not even to follow up. Terrible company to deal with, worst and most disrespectful customer service possible ever. Run away from this company if you want to avoid headaches. One more failed attempt on Friday June 17