Simply put… bought a bench… seat cracked… called customer service… sent pictures and filled out the required forms… was told twice that a replacement part was sent… twice never received… on the third conversation was told that they no longer had the piece and there was nothing that they could do. Did not offer any accommodation nor do they ever follow up unless you reach out over and over. We all know that stuff happens… but, I would be very cautious before ordering from Keter… I think you can truly tell a lot about a company based on how they treat a customer when things don’t go perfect. They did not earn, by a long shot, my repeat business.