I made a purchase on the 7th February 2022. Befour I make the purchase I check with there delivery information to avoid any issues. On there webpage it stated some country may accrues a duty fee please check with countries. Up on making my checks, it clearly state in the box no on there is additional charges to the UK. This is when i go ahead and make my purchase base on that information. The parcel take only three day to arrived via UPS.. UPS then In form me that i will need to paid £68.00 before they can deliver the parcel to me. I told UPS in that case i will reject the parcel because that was not i read in there webpage. I reduce The parcel and so it was return to Kickz. This was confirm by UPS along to conformation. The parcel Germany and each time I contacted Kickz they making excuses by telling me a different isstories. It has been over a month now and every single week or 3 days I have been emailing Kickz for my refund. Even if the return take longer to proces. There must be a refund policy that state a fair and reasonable time for customer to recieve there refund. The parcel is in Germany. Why is it kickz can not process my parcel? How much longer they expect me to wait ? What meant to be a simply shopping turn out to be a nightmares. UPS has done there bits. After getting the run around from KICKS via email. I decided to go and check there reviews. I was shocked to see so many ppl with the same or similar experience. Kick seem not to care about these customers review as no changes seem make to improve there customer service. I am not well a this has made me ill and stressful