Incompetent support service combined with unworkable website communication rules. If your flight is not within 14 days it is impossible to speak to a service rep directly. You are force to 'chat' with a service staff which cannot understand or simply does not read the chat messages. Finally, when within 14 days of my flight I was permitted to talk to a service staff on the phone and twice the phone line was disconnected forcing me to repeat the problem. I offered to email the chat exchange to the service rep. When I emailed my concerns and a transcript of the failed 'chat' exchange to the email address provided I received an automated response email that said this address is no longer supported. Phew, 10 hours of 'chat' and phone calls and I am done. Say good by to my $245 Euros.