⚠️Kiwi.com is strongly advised against, has been scammed for 8500kr⚠️
On 25.01.22 I bought a flight via Kiwi.com. The flight was booked until 28.08.2022. On 28.01.22 I was informed that the trip had been changed so that it could not be completed, and that I could demand an assisted refund. I therefore booked a new trip on January 31 as I was entitled to a full refund. I was again informed on 12.06 that my new trip had been canceled.
In the meantime, I have complained to the service provider about the cancellations. I have not received a solution. I have had the Transport Appeals Board take over the case for me, but they have also not received a response in about half a year from kiwi.com. In the chat with the kiwi, they claim that they have not been contacted by the transport complaints board.
I have travel insurance privately and through the Danish bank's travel insurance through a mastercard with the academics, but since the trip has not yet taken place, the above is not covered via travel insurance.
After reading comments, one comes across experiences such as:
"The Department of Transporting contacted the airlines, and they both got back to me directly. I found out Delta refunded Kiwi.com in November 2020, and Hawaiian Airlines refunded them in February 2021. Kiwi.com fed me reads for 2 years when they had MY MONEY on their account. "
Have also read experiences about cancellations of aircraft where the aircraft have not actually been canceled in reality.
If kiwi.com could get 0 stars, they would get it from me. Cruel experience, without the opportunity to contact by email, phone etc.
3 years ago
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