I booked my flight through Kiwi.com because it was slightly better priced. One of my flights delayed by 9 hours (this was not Kiwi's fault). However, because it was booked through Kiwi, I received NO UPDATES and was stranded at an airport with a baby. The airline said they would refund me due to the delay being longer than 3 hours. 2 months later the airlines cannot figure out where they sent my refund. We finally confirmed that the card on file that was refunded was a Kiwi.com card... Frontier sent my refund 3 days after the flight was cancelled. I still have not received my refund. When I send in chat messages about why Kiwi has not refunded me even though the airlines have refunded them, I get nothing. No responses. No emails. No helpdesk chat responses. This company is terrible. DO NOT WASTE YOUR MONEY OR YOUR TIME! THEY ARE A HORRIBLE! Until I receive my full refund, I will continue to write awful reviews.