Michael
I booked a last minute return flight from Hannover to Athens to be presented to a funeral of a family member. The first part of the flight was through Corendon Airlines (Hannover-Heraklion on 09.07.2022) and the other parts were from Aegean Airlines (Heraklion-Athens on 09.07.2022 and Athens-Hannover on 10.07.2022). Kiwi website confirmed the booking and sent me the e-tickets for all 3 parts (file attached). Few hours before departure, they sent me an email, that the Corendon Airlines cancelled the flight from Hannover to Heraklion and that I should search for another schedule and the informed me that I have no refund right as I didnt book the insurance they offered. I called the Hannover airport and they informed me that the flight is scheduled and is not cancelled. I informed the kiwi.com with an email that the flight is not cancelled and that I am waiting for my refund in case they dont resolve the case. The same time kiwi.com were selling tickets through their website for the same flight tha same date and same time. I contacted the Corendon airlines and our booking code and e-ticket (shared through kiwi.com) could not be find in their system. The day after, the Hannover airport confirmed that the flight was performed as scheduled. They are scammers. I have regreted booking with them.
1 year ago
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