Awful customer experience. No communication whatsoever. It has taken almost 13 months for my refund to come back to me. The amount I've been offered is a third of what I paid for the flights in the first place. I only cancelled my flights because there was a change of dates which meant I couldn't go. The other options were to pay significantly more and have a layover for several hours. Don't bother using them, always just book direct. Worst customer experience I have e ever had
2 years ago
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