I booked a flight from London to Atlanta with a connection in Philadelphia. They cancelled my flight, and when they gave me options for a refund or to change my itinerary, the options were 100 euros in site credit, wait 3-6 months for the possibility of a refund, or pay FULL PRICE for a new flight when changing the flight that THEY CANCELLED. I selected to have 100 euros in credit, and when I booked my new flight, the credit was not there. I will NEVER use this website again. This has been a frustrating process with no support and no phone number to contact them for help!!