When I was buying tickets, the first option on their website was the Saver Plan, and on that same page they had a note that this plan does not offer ticket cancellation. However, on the same page, they mentioned that all plans are eligible for cancellation 24 hours before the trip, which is quite misleading, and based on that, I chose the Saver Plan, which was a more reasonable price. However, 48 hours later,( 4 weeks before the flight) due to some problems in my travel documents, I asked them to cancel or reschedule my tickets, but they said I would not receive any refund, and if I reschedule, I have to pay again for new tickets. I think they are just waiting to steal your money by playing with the words. Be away from this horrible service.