Kiwi really let me down. For some reason, they booked my flight as two separate tickets instead of one although sending me one reservation. I therefore didn’t realize I needed a visa for India as it is not needed for transit. When I was denied boarding and I called to have the ticket issued as a single ticket, there was nothing that kiwi would do. Same inhumane script and no suggested solutions at all. Heartless and poor customer service. They wouldn’t even let me speak to a supervisor. Still, there is nothing they will do after I missed this expensive flight. Don’t do it. It’s not worth the risk. One small thing goes wrong and you are flushing your money down the drain. Book directly with the airline
2 years ago
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