Kiwi is 100% SCAM! I wish I had read other people's reviews about this Scam , as hundreds of people had horrible experiences with Kiwi based on reviews on the Internet, and On Facebook there is a campaign to warn people about staying away from this Scam company. Be cautious as you will be scammed, just take a look at other people experience and on Facebook search for " KIWI travel agency are thieves " group and you will find hundreds of people who got Scammed by Kiwi, anyway as I mentioned in my first review because of their misleading website I bought saver ticket and 48 hours later which was 1 month before the flight , I got noticed that my travel documents take more time to arrive that's why I asked Kiwi to refund me or at least reschedule my flight that they didn't accept it, after that as it was a connecting flight one of the them had changes in departure and as I bought protection plan from Kiwi ( Scam company ) I wanted to cancel that flight and ask for refund as I had protection plan already that I bought from this Scam but they ignored my request and after contacting them a few times they said it will be considered as voluntary cancelation and it depends on the airline company that they refund you or not ? What the heck ? When I bought a ticket from them, I also had a protection plan, which I think was another trick that they use to rob more money from you; otherwise, later, they do nothing for you. Long story short, after many contacts, they refunded me 32 Euros while they ate my 900. The funny thing is, I paid them about 25 dollars just for that protection plan, but you can not do anything with this scam. They are exactly like an experienced thief: after robbing you, they run away, and then they play with the words, and at the end of the day, you feel bad for being scammed by a company that is allowed to rob people legally based on their rules. I have just worked with Canadian and US companies, and I have not faced such a horrible experience. Now, honestly, I am worried for my bank information that I used to buy tickets from this scam, as they might share my bank information with other scammers or... Just be away from this SCAM