My girlfriend booked a trip as a surprise - with my credit card - on Kiwi.com. Unfortunately, she booked non-refundable tickets - without my knowledge. Anyway, my relative had a near-fatal accident right before the trip and was in ICU for a week. I'm the only caretaker she has. The Kiwi rep (Shakira Saier) initially agreed to issue a full refund but didn't. Then the company reneged. So, no integrity, no decency. no accountability. After the behavior of Kiwi.com reps - I'll never book anything with them again - and I love NZ.
1 year ago
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