Most bogus, crooked, and conning travel website I ever had to experience. SCAM 1: While booking, they let you believe you are 100% covered by their "Guarantee" - nothing can ever happen, we got you covered, no problem ever, BUT you are never covered! :-) . SCAM 2: A while after booking confirmation is done and settled (beware of SCAM 3: they never issue Booking Confirmations from the airlines, but only their own), they tell you "Some Major Changes Happened But It's Not Our Fault The Bad Airlines Did It".: They present some many hours delayed (in my case 17hr) flight connections, and you lose even a connecting flight ("Sorry But Not Our Fault") - It's so bad that you actually can not travel as initially booked. SCAM 4 is offered: Option 1: "Hey, We Found Beautiful New Routes and Flights for You, of Course Guaranteed no Problems this Time, for ADDITIONAL Cost of Only the Same Money That You Paid Initially. Please Pay Here SMILE". Option 2: "Get 1/5th of Your Initial Payment Back To Redeem In The Next Booking With Us - No Real Money Refund Of Course". Option 3: "Get a Refund from The Carriers With Our Quick Expedite Service Help for Only 20 EUR But That May Take 60 days And Maybe You Do Not Get The Refund At All" . Option 3: Try To Get A Refund From The Bad Carriers Within 90 Days, But Hey: You Might NEVER See Any Money of It At All, And Maybe The Carriers Carry Charges for That Refund, So Better Do Not Do That Option". You get the picture of how shameless, crookedly and deceitful KIWI.com operates? They purposely temper your booking (because nothing is confirmed yet with the airlines) and try to coax you to buy new offers from them, or at least keep your initial payment without giving any service back. I lost about 300 Euros to Kiwi.com. But I know of many many many others who fell for these KIWI crooks and bandits and lost thousands of Euros or Dollars.