The worst. All in all i booked tickets for Israel 20-22 of October, before the war even started. When it began, i contacted them asking for a refund as there is a war and nobody would want to fly there, they advised me that the airlines do not offer refund. So i went ahead and paid 30 euros extra for the kiwi insurance, and then i therefore requested for a refund (before the flight got canceled). So the flight gets canceled and they therefore tell me i am not eligible for a refund because i requested for one before the flight got canceled!!!!! Thieves! Never ever ever again!!!! Zero understanding with regards to the situation thats going on in israel right now! Who wants to fly to a war zone??! Ridiculous!!!!