They pretend to care about my problem but as soon as i give them the booking details they dissappear Got 3 tickets for 3 people on the same flight. I got 1 straight from the company and 2 through kiwi. The airline canceled the flights. When it got canceled Kiwi never sent me a message to let me know that the flight is canceled. I only got 1 message from the flight company only regarding the ticket I got from them. Which means that if I hadn't gotten this last ticket not from Kiwi I would have never known. That's strike number one. After that the flight company offered me a hotel to stay at but only for the ticket I got straight from them. Kiwi still haven't even informed me that the flight was canceled let alone offeredmea hotelto stay at. That's second strike. After that, I got an email from the airline company offerings me a full refund for that 1 ticket, which I got the following day. And than when I realized that kiwi aren't gonna contact me I contacted them Asking for a full refund for the 2 other tickets. It took them 2 weeks!! And now they're claiming they can't give me a full refund, only about half because they haven't gotten a full refund from the company bunch of liars!