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Anonymous
Booked a flight from Milwaukee to Honolulu, that consisted of a Sun County flight from Milwaukee to Las Vegas, and a connecting Hawaiian Airline flight from Las Vegas to Honolulu. Paid my luggage fee at Milwaukee, but I was told to pay luggage fee again at Las Vegas. The only note I had received from Kiwi.com was that I had to recheck my bags at Las Vegas. Nothing about having to pay the luggage fee again... I complained via email. They kept saying they could not give me any refund and when I said I'd report this to the FTC or BBB, they said go ahead. NEVER use Kiwi.com. the worst customer service and the way they sell flights...
1 year ago
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Kiwi.com has a 1.1 average rating from 1,425 reviews