My husband booked flights with Kiwi, he is currently stranded in Poland because kiwi is refusing to assist him, because we did our due diligence in researching transit visas which stated he wouldn't need one however Kiwi hasn't done theirs. Because Ryanair didn't allow him to board his flight because he didn't have a visa for Jordan, so Ryanair also doesn't know that he doesn't need one? Now, my husband has the Kiwi guarantee however they didn't do anything to help him instead said it's his problem! This flight was so expensive already and Kiwi is saying no refund!? Not what their policy is saying especially in a situation like this. So what now Kiwi? You just gonna leave your client stranded? To find his own way? No help! Absolutely poor service I wouldn't recommend anyone to use this service.