I literally have no idea how this company gets 5 star reviews. They can only be from bots or employees I would guess. They advertised a flight ex FRA-ICN via UBN on MIAT leaving 22/09/2024. This was advertised as first leg (FRA-UBN) in Business (C/J) and second leg (UBN-ICN) in Economy (U) and was £639. Once I booked they issued an 'invoice' for this amount and an itinerary for both legs in economy. They did not issue a PNR and this flight was available to book directly with the airline for £419 in economy. I only booked this because of the business class on the first leg. Once I realized the issue I immediately called them and asked if they could either reissue the tickets with the correct classes or cancel the booking. This was before either the PNR or the tickets had been issued so should have been a simple internal cancellation and at no cost ( we are talking literally 10 minutes after booking here). instead I was et with a wall of dishinesty and obfuscation. First I was told you can't have a PNR with multiple classes on different legs, absolute nonsense and I have had multiple PNRs exactly like this over the last couple of years, J one leg, F another, U/Z for a small internal. This is just industry standard and not in any way abnormal. Next they told me that even though the PNR wasn't issued they still couldn't cancel and I would have to go through this that and the other to cancel. When I explained this was untrue and I had the right to cancel they told me that their own internal policies trumped the national laws and as such only their policies were applicable. I asked them to repeat this as I was recording the call and he realized his mistake and refused to repeat it. From there it went downhill ( with them telling me it would take 3 months to get a refund) and so now my only option will be to litigate my money back. An absolute nightmare and just not what anyone needs. I never book with OTA's for this very reason, and their intransigence, complete lack of customer service and blatant lack of applicable knowledge always shines through but unfortunately today I made a mistake. I would seriously caution anyone about using this company as other OTAs are much better and trustworthy, but it is always best to book direct with the airline.