I have booked 2 tickets through Kiwi.com and soon after the payment i was notified that one of the 4 flights had been cancelled and i needed to pay more money for another flight or request a refund that would take 3 months!!!! - a very good joke... Aaand we would not know the amount refunded so it may as well be 1 dollar :( I have contacted the agent to understand why 2 flights had to be cancelled if only one had been suspended by the airline and to enquire about the refund and i got a very funny message saying a refund WAS NOT PROMISED! Is this company for real? Anyway, this is kind of dealing makes me wonder why they have not been suspended yet and how can they still continue to cheat and steal. DO NOT RECOMMEND AT ALL. If you have extra money please donate to charity. Update Following my complaint i have received a call from a Customer Service representative who offered an instant refund of 180 euro and asked me to either buy the leg of the cancelled flight or cancel and buy a new ticket. I cancelled and then was told that the remaining flights were non refundable and he would do his best to reverse the cancellation but as a gesture of goodwill he would give me a 100 euro credit redeemable on Kiwi.com only. I waited for 5 days for the cancellation reversal and finally bought new tickets using the Kiwi.com credit. I wrote back to the representative but no answer. This morning after the new ticket purchase i got a polite message saying nothing could be done so for those of you who did not get it so far here is the trick. Customer buys cheap ticket and has no Kiwi guarantee. Kiwi claims flight was cancelled and it is not refundable so if the ticket is made of more than one legs, it falls through. A Kind Customer Service person calls from a number in the UK and says, no worries, we have your back, we will redund as much as we can and now not 3 months later but the kindness stops short of the ticket being restored. Kiwi.com kindly offers 100 euro credit towards 2 lost tickets which locks you into buying a fresh ticket from them. They make money on the tickets you could not use, the new ones you bought and the cancellation/resale of tickets you gave up on. A Very well organized scam. Oh and, after taking payment for the 2nd ticket, we keep getting messages saying the filght reservation hasn't bèen confirmed and their team is workibg hard at it. Very impressive paid tickets but no reservation. Really Kiwi.com? Date of experience: 05 January 2024