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Anonymous
It will be our first and LAST experience with Kiwi.com. After we booked our flight within 48 hours we received a notification that one of the flight was canceled by the carrier. Upon Calling the carrier (Morocco airlines) we were told that on the same date of the booking there were no PNRs on our name( SCAM) . Then they send us rebooking alternatives for additional 600 dollars to rebook either that or cancel the booking and won’t tell us the refund amount. When pressed they tell us that we may not refund u at all (mind you they are the one cancelled the flight) . When asked for a customer care contact in india (worlds most populous country) they surprisingly don’t have a contact and apparently we should make an international call to the UK to get this thing sorted. So overall - we should pay for rebooking or cancelling the partial booking for the flights THEY cancelled!! And they ensure u can’t reach out to them by asking us to call International.
1 year ago
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Kiwi.com has a 1.1 average rating from 1,383 reviews