A Cautionary Tale of Disappointment with Kiwi.com If I could give zero stars, I would. Our family's ordeal with Kiwi.com has been nothing short of a nightmare, and I feel compelled to share our story to caution others. Imagine the excitement of planning a trip, only to have it crumble before your eyes. This was our reality when Kiwi.com incorrectly booked our family flight a whole month early, a mistake we discovered only at the airport. Picture the scene: two small children, aged 1.5 and 3.5, bewildered and restless, as their parents grapple with the shock and scramble to find a solution. Kiwi.com's solution? A convoluted alternative that turned our direct journey into an arduous trek with an unnecessary layover and an overnight wait in a cold airport. Promises were made – hotel accommodations, food vouchers – yet none materialized. There we were, a family stranded, with our children sleeping in our arms, shivering in the cold, their comfort and safety compromised. The additional financial burdens, from unexpected baggage fees (promised to be refunded but never were) to out-of-pocket expenses for meals never compensated for, added insult to injury. Despite our patience and multiple attempts to seek a fair resolution, Kiwi.com's response has been disappointingly inadequate, refusing to offer any form of substantial compensation for their litany of errors and unkept promises. This experience has been emotionally and financially taxing, and the lack of accountability from Kiwi.com has only added to our distress. Our story is a stark reminder of the potential consequences of entrusting your travel plans to a company that may not deliver on its promises or take responsibility for its mistakes. To those considering Kiwi.com for their travel needs, I urge you to think twice. No family should have to endure what we did, and no traveler should be left feeling abandoned and undervalued. Our quest for a simple, joyful family holiday turned into a lesson in frustration and disappointment, all courtesy of Kiwi.com. Consider this not just a review, but a warning. Your travel plans, your comfort, and your finances deserve better protection than what we experienced. Choose wisely, and remember, the true cost of a trip is not just in the euros spent, but in the memories made or missed.