Flight was cancelled, I had to keep pushing them to pursue full refund (only wanted to offer a small percentage initially, or 'Kiwi Credit'. Eventually received 75% of flight cost, when I was entitled to whole amount, but Kiwi just said 'that is all they sent us', and won't pursue the rest. Customer service was a nightmare throughout, with countless representatives taking over randomly, meaning I continually had to keep explaining situation. Will never book through Kiwi again.
1 year ago
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