I bought 2 tickets to Sri Lanka with Kiwi but someone in the company made a mistake, and the second ticket that was given to me, didn’t match with the info that the flight (E number) they didn’t let us check into the flight and we missed the flight. I was stuck in a different country with no ticket. I waited 12 hours in the airport, trying to get a hold of their customer service, but they were just so rude and unhelpful. (even asked me to pay more money so I could get on a different flight because their excuse “the price is different”). after 12 hours, I finally was able to receive a new ticket even though there were two flights that could’ve brought me to where I needed to go and after all this was over I tried filing a complaint, but that’s just impossible so I gave up. Anyway, I’m never gonna be using kiwi again and don’t recommend anyone and going with their services..