Anonymous
This is a plain scam, stay away. They have a bunch of positive reviews in Trustpilot coming from fake users with 1 single review. I have acquired a intercontinental flight ticket with this company, for a 3 days business travel. They have changed my ticket by 24 hours, without a reason. They decided I need to come back 1 day before the ticket I purchased with them. They say the airline did the change, the airline confirmed in written that the change was initiated by Kiwi. When you buy a ticket with Kiwi, they do not provide the airline reservation number. You buy a specific flight with them, and they will buy whatever is the cheapest with the airline. Their customer support is outrageous, the worst I have seen. Very cynical and ironic responses from the beggining, there is absolutely no intention to support who made the mistake to buy a ticket with this company. They operate a Brazilian support number and accept the PIX Brazilian payment system, clearly not complying with the regulations for both. I need now to buy another ticket for my intercontinental flight, a waste of EUR 500 with this scam. I will spend my time, effort and knowledge to ensure this website domain will be blocked to Brazilian users.
3 weeks ago
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Kiwi.com has a 1.1 average rating from 1,128 reviews

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