Terrible experience. Scoot Airlines had a schedule change. original booked for the 18 May 14:40 pm Change to 18 May 02:00 AM lost of 1 day, lost of 1 night to expensive hotel non changeable non refundable. Kiwi.com doesn't want to give any refunds for the tickets, baggage and tax. By law, when the airlinres cancel the flight OR change the schedule, if the passenger doesn't accept the new schedule, the airline are resposible for full refunds. It doesn't matter what kind of a fare you purchased. it's airlines resposibility. Deffinitley Scoot airlines will give the full refunds, but not this company Kiwi.com. So be very careful, they may look very good attractive fare, but there is something behind all that. They keep the refunds from the airlines rather than giving it back to the passengers. This is how they make money, by keeping what is yours. it's a robbery without you knowing it. Their Terms and Conditions is too long, their policy and everything. They use Air Asia logo on the serch enging and this is my biggest mistakes. I have been SCAM! NO WONDER IT'S TOO GOOD TO BE TRUE their fares. Never ever again!