I booked a ticket for my friend that have to travel in emergency to attend the funeral, Kiwi sent him booking and document e-ticket. When we reached at airport booking reference and e-ticket weren't real. My friend missed his brother's funeral because of that and I was so embarrassed because I arrange his booking. Until last minute they kept us waiting and gave us false hope, otherwise we would have arranged an alternative. Will never use them again.
11 months ago
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