Kiwi.com has been an absolute nightmare to deal with. They repeatedly lied, claiming they contacted the airlines to process my refund, but the airlines confirmed no such request was ever made. Their customer service agents keep giving conflicting and nonsensical excuses. One representative told me the refund depends on the airlines, yet the airlines said they have no control over reservations made by third parties like Kiwi. Now Kiwi is demanding I provide proof of cancellation from the airlines so they can process my refund. How does that even make sense when Kiwi was supposed to handle the cancellation in the first place? This company thrives on confusion, false promises, and passing responsibility. Save yourself the frustration—avoid Kiwi and book directly with airlines or a reputable service. They are nothing short of scammers.