There’s no option to give a 0-star rating — otherwise, I would have given that. Worst experience ever, full of fake promises. Before my flight, I confirmed with a Kiwi agent regarding the baggage allowance. They assured me that 15kg of checked-in baggage was included. However, when I arrived at the airport, the check-in counter rejected my baggage, stating that no baggage allowance was included with the ticket. I had to rush around and eventually ended up paying for 15kg of baggage at the airport to board the flight. Sorry to say, but this service is not trustworthy.