NO. NO. NO. Avoid it.
I submitted a timely refund request to Kiwi.com.
But Kiwi.com failed to transmit it to Vietravel Airlines.
Consequently, the airline has been rejecting my claim on the grounds that they had received no request from Kiwi.com.
They have been completely ignoring my clear 8th request, "Send me the documentation that proves Kiwi.com successfully transmitted my refund request to the airlines." and sending only meaningless, copy-pasted replies.
1 day ago
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