I submitted a timely refund request to Kiwi.com due to a flight delayed over 14 hours. But Kiwi.com failed to transmit it to Vietravel Airlines. Consequently, the airline has been rejecting my claim on the grounds that they had received NO request from Kiwi.com. So I asked them a simple question. "Have you transmitted my timely request to Vietravel Airlines?" I mad a simpe request. "Send me the documentation that proves Kiwi.com successfully transmitted my refund request to the Vietravel Airlines." Despite clear proof of their internal error, Kiwi.com customer has been completely ignoring my simple request over nine separate attempts and sending only meaningless, copy-pasted replies. This pattern of evasion is a clear attempt to exhaust the customer and avoid acknowledging their liability and gross negligence. I have now been forced to escalate this case to the European Consumer Centre (ECC) and the Australian Competition and Consumer Commission (ACCC) which is very time counsuming.