I booked two train tickets from Klook to return to Shinjuku Station in Tokyo from Mount Fuji. Only found out that the tickets were NOT redeemable at the train station at Mount Fuji! I was told by the station staff that I could only pick up the tickets in Tokyo, what’s the point?! However, there is no such information displayed on Klook website before purchasing tickets. I contacted Klook, very slow response and not helpful at all! Only BS excuses and I can’t even get a refund! I would never book anything from them again nor recommend them to anyone. Avoid Klook at all cost!