I don't rate Lastminute.com at all. There should be an option to give 0 stars. They are a scam outfit. 3 days ago I booked flights and hotel for 2 to Majorca. Before completing the booking I scrolled all the way down to the bottom of the page for t&c on cancelling, as I would need to get a visa for my wife to travel and I wanted to book and cancel if I had to. The cancellation terms clearly stated that I could cancel for free up until 3 days before travelling without charges and receive a full refund. No mention of losing any money. Unfortunately my wife couldn't get a visa appointment in time so I had to cancel the holiday, this was just the following day after making the booking. My refund options came through and were all substantially less than the full price. When I called I was informed that the flight wasn't refundable. That this was a low cost flight and I should contact the airline. I explained my contract was with Lastminute.com not the airline but the guy was like a robot reading his script. He said I could make a claim in my account in the help section, but there is no such option. They are not prepared to move an inch and refuse to pass the issue onto anyone else. It is a scam. I don't even know how this is legal. I still have to see how or if there's someway of getting a full refund. A warning too...I have used Booking.com often in the past and a booking through them can end up on Lastminute.com. Don't use them.. I'm sure in the future they'll be made to settle these claims. Also, the 3 refund options I was sent were for 3 different amounts. How can that be possible. A refund is a refund. How can they give a higher refund without a charge for a voucher and a cash refund with a £70 charge and the lowest amount....Scam