Hi,
Concerning booking ID: 2146255338
Please DO NOT book your flight tickets with lastminute. They have the worst customer service and feedback system. You will waste several hours/ days in your life arguing and explain your problems with no possible resolution.
The problem:
I booked a flight ticket worth approx 1300 euros. The airlines cancelled the inbound flight, hence, I cancelled my entire trip. The airlines refunded the full cost of the inbound flight. However, I also cancelled the outbound flight as it was a return booking.
- I only got a refund of 720 euros, despite the airlines saying the cost of voluntary cancellation is 210 euros. I lost more than 500 euros!
- The refund took more than 2 months, nearly 3 months after the cancellation date.
- Lastminute refuses to provide me with the cancellation charges of the airlines after requesting it several times. Several other travel agencies provide the breakdown of costs.
I am extremely dissatisfied and disappointed with lastminute. Please DO NOT book your flight tickets with lastminute!
2 years ago
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