lastminute.com Reviews

Name: lastminute.com
Rating: 1.05

1.1 Rating 388 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

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“Terrible experience with Lastminute – booking process was confusing and the support was unhelpful. My payment was pending for days and no clear solution was provided. I don’t recommend booking with them.it is just wasting money and time”

Helpful Report

Posted 6 hours ago

“Booked hotel & flights, the flights were cancelled by Ryanair so I was offered a change of flights or a complete refund for the full booking. As the other flights didn't work I had to choose the refund. I was refunded £452 short of what I had paid as I was told seats I had booked weren't refundable and an extra pack I had booked wasn't refundable either. This was not mentioned when offered a full refund of complete booking. Customer service was a joke as they just weren't interested in helping and kept saying email your complaint I can't help you. I wouldn't have chosen a refund had I know that money would be stolen from me! I will never use this appalling company again. Disgusting attitude!!!”

Helpful Report

Posted 1 week ago

“Scammers, they charged an additional 30 euros in the final payment step for the ticket. I tried to claim a refund through the form, but they didn't provide any information and they don't respond to my chat requests. I don't recommend LastMinute, a dishonest travel agency.”

Helpful Report

Posted 1 week ago

“This was my first time booking with Emirates and Lastminute.com, and unfortunately, it has been a deeply disappointing experience. I booked a combined flight and hotel package for two passengers (approx. £1,800). Due to personal circumstances, the second passenger could not travel. I contacted both Emirates and Lastminute.com well in advance at least 1–2 months before travel to ask if I could cancel just one passenger and receive a partial refund. Both companies gave me conflicting, unclear, and misleading information. Lastminute.com insisted I could only cancel the entire booking without telling me what the refund would be. Only a day before my return flight did Emirates mention that the booking could be split an option that had never been explained to me previously, and which Lastminute.com never once mentioned. By then, it was too late to resolve, and I was once again passed back and forth between both companies. As this was my first time booking with either company, I had trusted that the process would be straightforward. I deliberately booked a hotel with free cancellation and was prepared to accept a reasonable cancellation fee. Even receiving £500–£700 back for the second passenger would have been fair. Instead, the second passenger lost their full share (around £900) without using the flight or hotel. When I travelled alone, I assumed (as the booking was fully paid for two people) that at the very least I could make use of the second seat on the flight. I discovered only the day before departure that this was not possible and was told by Emirates that if I wanted additional comfort I would have to pay extra despite having already paid for two tickets. To me, this is completely unreasonable and misleading. The lack of transparency, accountability, and customer care from both Emirates and Lastminute.com has been unacceptable. I was left without support at every stage from the initial refund request, to splitting the booking, to making use of the seat I had already paid for. Instead, I was passed between the two companies until it was too late to resolve anything. This entire experience has caused unnecessary stress, wasted time, and financial loss. As a first-time customer, I had hoped for a simple, affordable, and hassle-free process. Instead, I feel let down by both Emirates and Lastminute.com and cannot recommend booking with either based on my experience.”

Helpful Report

Posted 2 weeks ago

“They provide cheap rates for fare tickets on flights or hotel but they charge you with admin fee and other fee's.If you cancel your booking, it will not be refunded instead they will give you voucher full flex and your whole money gone. The voucher which they refunded you need to use it in their website which again another hidden fee and charges and they will force you to click or agree with ther terms & condition. Customer service cant help you. AVOID LASTMINUTE dot com. Bad Service, with lots of hidden charges, NO FULL REFUND.UNFAIR Terms & condition. Dont deserve 1 star here. Avoid avoid!”

Helpful Report

Posted 3 weeks ago

“⭐ 1 Star – £1,300 Gone in Seconds – No Refund, No Help, No Humanity I am completely devastated by how Lastminute.com has treated me and my family. I accidentally confirmed a booking on their website while checking PayPal Credit options. There was no final confirmation screen, no clear warning — the UX was confusing, and before I knew it, £1,265.86 was gone. I cancelled the booking within minutes and contacted customer support immediately to explain the mistake. I asked to reinstate the booking or at least find a fair resolution. I received nothing but copy-and-paste replies. I was told: • The hotel was already cancelled and couldn’t be reinstated • The flights were also being cancelled, with no refund • I may also face an additional £350 cancellation fee So to summarise: • ❌ No holiday • ❌ No service used • ❌ No refund • ❌ No compassion This was supposed to be our one family holiday of the year. My 5-year-old child was in tears. I was trying to do something good for my family — and instead, we’ve lost everything. Lastminute.com has shown no flexibility, no customer care, and no responsibility. They took over £1,200 for a booking that was cancelled moments after it was made — and they’re still hiding behind “policy”. This is not just bad customer service — it’s morally wrong.”

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Posted 2 months ago

“Customer service poor. Blocked my account?? so difficulty accessing the company. No boarding passes issued for our return flight - told to pick up at airport or print which we couldn't do as account blocked. We cancelled but lost over half of payment which had been paid in full. Never, never again will we use this company”

Helpful Report

Posted 3 months ago

“Missed informed and gave wrong information in particular returned flight via BA. It cost us extra £180 for baggage accessed which was shown as included when booked with Lastminute.com. We will never book our holiday with this agent again.”

Helpful Report

Posted 3 months ago

“Avoid using this company. Transfers not included in a badly put together package, and this isn't highlightedor explained. I'm having to pay hundreds on top of holiday price. Customer service is appalling. Chat is slow, repetitive, frustrating, can't get through to anyone who knows anything. Wrong information given. Impossible to cancel without paying loads of money. Terrible, unprofessional, unreliable and incompetent.”

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Posted 3 months ago

“Scam Fraud last minute”

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Posted 4 months ago

“Je suis très déçue par cette expérience. J’ai payé ma réservation samedi, et aujourd’hui, mercredi, je n’ai toujours pas reçu de confirmation. C’est inacceptable pour un service de réservation de vols. Ce manque de réactivité et de professionnalisme m’a causé du stress inutile. Je ne réserverai plus jamais chez vous.”

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Posted 4 months ago

“Hola me llamo Laura , tenía un viaje de Madrid a Dominicana para la fecha 27 de MARZO por motivos personales he tenido que cancelar con fecha 9 de Marzo . Lamentablemente con Lastminute todo es favorable hasta que solicitas el reembolso de tu dinero . World2fly me confirma que lo ha reembolsado hace 2 días ya y contacto por chat a una agente de lastminute ( Bara ) y me indica que el reembolso se refleja entre 2 meses a 1 año . Es inapropiado, no te facilitan tampoco un contacto de teléfono para reclamación porque ya no tienes la reserva activa. En fin se quedan operando con tu dinero meses hasta llevarte a que lo gestiones por via legal . 1 año para un reembolso ? Qué mala gestión !!!! Y lo más terrible es que cuando buscas reviews de esta Empresa , sobre este tema ves horrores. Necesito un plazo de resolución real !!!”

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Posted 5 months ago

“NEVER AGAIN. Spent £1150 on two flights and purchased the Full Flex insurance in case my plans changed. They did. No full refund, only received £750 in vouchers, not even cash. Be very careful.”

Helpful Report

Posted 5 months ago

“Avoid Lastminute.com – Hidden Fees & Poor Refund Policies I recently booked flights through Lastminute.com, only to be informed that the flight had been cancelled. Naturally, I expected a full refund, but instead, I was hit with a £70 handling fee. They give you two options: 1. A refund minus the handling fee (£70 lost for no reason). 2. A voucher for the full amount, but with restrictions on what you can use it for. The voucher can't be used on their experiences or other services. This was completely useless to me because by the time they finally got back to me (after weeks of waiting), I had already booked alternative flights elsewhere, as I needed to ensure my hotel booking wasn't wasted. Yes, it’s probably buried in their terms and conditions, but let’s be honest, who sits and reads every single piece of small print? If a flight is cancelled through no fault of the customer, a full refund should be the standard. I will never book with Lastminute.com again. Avoid them like the plague, especially for flights. Book directly with airlines, their refund policies are far better, and you won’t be stung by hidden fees when things go wrong.”

Helpful Report

Posted 6 months ago

“Avoid TheLastMinute.com at all costs! They canceled my family holiday package last minute without informing me in advance. No customer service, only useless robot chats, no help, no alternatives offered—just a complete disaster. Absolutely the worst experience, zero accountability. Never again!”

Helpful Report

Posted 6 months ago

“I booked a hotel + flight package expecting a £240 discount, only to find the same deal £420 cheaper elsewhere—including their own site! Despite proving this within 24 hours, they refused to honour their Price Match Guarantee with invalid excuses. Misleading pricing, terrible customer service—book elsewhere!”

Helpful Report

Posted 6 months ago

“Awful customer service Potential 2 month wait for refund is an absolute joke and should be regulated under UK consumer law.”

Helpful Report

Posted 6 months ago

“I booked a flight and resort last week to Cuba, leaving in two weeks time although when I asked about the airport transfer I was told there was not one and I would have to sort out my self. I spent £2400 on the holiday and the only transfer I could get was going to cost £1300 which was unacceptable as it was going to take 7.5 hours. As Lastminute.com paired the airport to the resort I chose but will not take any ownership or give me any help. The chat box did say that that someone was going to call me although that did not happen either and I have been told that there is no refund available. I have rebooked with another company which has cost me the same again although everything has been sorted, even down to the visa. Never again will I use Lastminute.com and I am still looking to take the complaint further.”

Helpful Report

Posted 6 months ago

“Absolute scammers! Do not use lastminute.com. They sneakily add expensive packages like FullFlex to your booking, even if you explicitly decline them, resulting in exorbitant charges. After emailing their CEO, they finally called me. However, they falsely claimed to have made several attempts to contact me – in reality, they called twice, and I answered the second time. When we finally spoke, they asked if I wanted to remove the FullFlex package, which I accepted. Yet, over a month later, they still haven’t refunded me. Their customer service is unresponsive, and their replies to complaints are misleading. I’ve documented all interactions and reported them to The National Board for Consumer Disputes (ARN). This company’s predatory and deceptive practices are unacceptable. Stay far away from lastminute.com!”

Helpful Report

Posted 8 months ago

“Never use LASTMINUTE.COM even as LAST… Never use LASTMINUTE.COM even as LAST RESORT. Worse than Ryanair. LASTMINUTE.COM charged me over 60% for cancellation of a flight. That i immediately rebooked. I needed to include another peice of luggage for my flight and was quoted over £350 for an additional 20kg which included a handling charge. I had flexible insurance for cancellation purposes so took advantage of my insurance cover. I was refunded less than £200 on a £460 flight package. There excuses were 'handling charges ' special arrangements & the cost of the flexible insurance. I was told that ,I should read terms & conditions. I am partially sighted and physically disabled. Not a nice way to be treated and exploited, also felt they did not careless. Date of experience: 23 December 2024”

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Posted 8 months ago

lastminute.com is rated 1.1 based on 388 reviews